Kalob Petrey
Baytown,TX
Summary
Customer-focused Consultation Agent and Computer Technician with experience in technical troubleshooting, client support, and workflow coordination in fast-paced retail environments. Skilled in problem-solving, process improvement, and managing multiple priorities while delivering exceptional customer service. Proficient in Microsoft Excel with intermediate-level skills and professional typing abilities that support accurate data entry, reporting, and documentation. Seeking to leverage strong organizational, communication, and analytical skills to transition into an Operations Logistics role focused on operational efficiency, inventory management, and logistics coordination.
Overview
8
8
years of professional experience
Work History
Sales Representative
Sprint
08.2019 - 07.2020
- Participated in sales meetings explaining your progression as a sales representative. Also explained the differences or pros vs. cons between different phones, explained these situations in multiple different scenarios such as water resistance between the apple iPhone 11 vs. the Samsung Galaxy s20.
Team Member
Pipeline Grill
Baytown
01.2019 - 07.2019
- Participate in meetings and answer questions that people had about the menu or the food in general.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
Sales Representative
T-Mobile
Baytown
08.2020 - 11.2022
- Assisted customers in selecting mobile devices and plans to meet individual needs.
- Demonstrated product features and benefits to enhance customer understanding and engagement.
- Processed transactions accurately using point-of-sale systems, ensuring efficient service delivery.
- Collaborated with team members to maintain store presentation and inventory accuracy.
Consultation Agent
Geek Squad - Best Buy
Baytown
11.2022 - Current
- Facilitated client consultations to identify needs and recommend appropriate solutions.
- Developed training materials for new agents to enhance onboarding process.
- Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Analyzed client feedback to identify trends and improve service offerings.
Education
High School Diploma -
Ross S Sterling High School
Baytown05-2017
Associate’s Degree -
Lee College
Baytown08-2018
Skills
- Good Customer Service
- Dependable
- Confidant
- Customer relationship building
- Customer relations
- Interpersonal communication skills
- Relationship building
- Sales expertise
- Product and service knowledge
- Sales presentations
- Sales closing
- Industry expertise
- Software installation
- Network configuration
- Maintenance scheduling
ACTIVITIES
One of my major recognitions that i received while working for Sprint/T-Mobile was that i was always top sales in my district even going as high as top 10 in the region. During my time at Best Buy i consistently finished top sales in my micro-market leading to winning Best Buy achievers and the elusive 50/50 club.
Timeline
Consultation Agent
Geek Squad - Best Buy
11.2022 - Current
Sales Representative
T-Mobile
08.2020 - 11.2022
Sales Representative
Sprint
08.2019 - 07.2020
Team Member
Pipeline Grill
01.2019 - 07.2019
High School Diploma -
Ross S Sterling High School
Associate’s Degree -
Lee College