Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Open To Work

Kaloni Webster

JLL/TikTok
Austin,TX

Work Preference

Job Search Status:

Open to work

Desired start date:

Immediately

Desired Job Title

Administration Workplace Services Assistant Resource Manager (Internship)Lead Behavioral Health TechnicianSecurity ReceptionistOperations Manager

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteOn-SiteHybrid

Location:

Austin, TX

Open to relocation:

Yes

Important To Me

Career advancementWork-life balance

Summary

Versatile Operations & Client Relations Specialist with 5+ years of experience directing high-volume workplace operations, virtual cross-functional support, and confidential client management. Proven track record leveraging tools like Lark, Slack, MS Teams, EHR, and OASIS databases to streamline communications, manage complex calendars, and maintain 100% data privacy/HIPAA compliance. Skilled in virtual issue resolution, SAMA de-escalation, and remote collaboration, with a dedicated focus on driving efficiency and delivering high-touch support across distributed environments.

6
Certification
6
Years of experience

Work History

Administration Workplace Services

2 Years 5 Months
JLL/TikTok | Austin, TX | 04.2024 - Current
  • Serve as the primary workplace ambassador for 500+ daily employees, executive stakeholders, and visitors, providing front desk support and answering daily workplace inquiries.
  • Manage calendar logistics and schedule meeting spaces to ensure seamless operations for internal teams and executives.
  • Communicate across teams via Lark (similar to Slack/Teams) to triage 30+ daily IT, facility, and administrative support requests in compliance with SLA targets.
  • Coordinate directly with security personnel to manage electronic visitor logs, issue access badges, and ensure proper building access provisioning.
  • Facilitate employee onboarding and offboarding procedures, including workspace preparation, badge management, and vendor logistics.

Assistant Resource Manager (Internship)

6 Months
City of Austin - Blackland Neighborhood Center | Austin, TX | 10.2023 - 04.2024
  • Managed confidential client records and case intake within OASIS database, ensuring strict compliance with data privacy protocols.
  • Planned community events and coordinated food pantry pickups to distribute essential items and urgent supplies, including baby formula, to over 50 families.
  • Collaborated with 20+ local organizations to manage donation intake and optimize inventory storage, effectively resolving high-tension client interactions.

Lead Behavioral Health Technician

10 Months
North America Select Services | Round Rock, TX | 01.2023 - 11.2023
  • Maintained strict HIPAA compliance while tracking client health data and case logs within Electronic Health Record (EHR) systems.
  • Led care-review meetings with caseworkers, clinical leadership, and multidisciplinary teams to evaluate progress for a 16-client caseload.
  • Utilized SAMA techniques to de-escalate crisis situations and enforced safety protocols in high-acuity environments.

Security Receptionist

9 Months
Priebe Security | Austin, TX | 04.2022 - 01.2023
  • Enforced strict physical security protocols and managed access control for high-traffic commercial facilities protecting 500+ daily visitors, personnel, and company assets.
  • Authored 10+ precise daily incident reports to ensure thorough records maintenance and timely escalation to senior management.
  • Applied advanced interpersonal communication and negotiation skills to de-escalate and resolve 5+ high-tension daily conflicts.
  • Maintained continuous monitoring of entry points, enforced safety regulations, and prevented unauthorized property access.

Operations Manager

1 Year 9 Months
Eskimo Hut Daiquiris To-Go | Austin, TX | 07.2020 - 04.2022
  • Spearheaded full-lifecycle recruitment, interviewing, onboarding, and training for retail staff to enforce high service and safety standards.
  • Executed strategic labor forecasting and complex shift scheduling to optimize coverage during high-volume peak hours while controlling labor costs.
  • Oversaw daily end-to-end operations, inventory procurement, financial auditing, register balancing, and TABC regulatory compliance.
  • Resolved complex customer escalations, managed internal team disputes, and drove staff retention initiatives to reduce turnover.

Education

High School Diploma

Premier High School | Austin, TX

Skills

Lark
Slack & Microsoft Teams (Remote Collaboration)
Cross-Functional Team Communication
Asynchronous Workflow Management
Virtual Meeting & Calendar Scheduling
EHR & OASIS Data Management
Full-Lifecycle Remote Recruitment
Access Control & Remote Security Management
Workforce Scheduling & Forecasting
HIPAA & Remote Data Privacy Compliance
High-Volume Support & Issue Resolution
De-escalation & Virtual Conflict Resolution

Certification

Certified Patient Care Technician/Assistant

Certified Phlebotomy Technician

Food Handler Certification

BLS Certification

CPR Certification

First Aid Certification

Guard Card

TABC Certification

Timeline

Administration Workplace Services
JLL/TikTok
04.2024 - Current
Assistant Resource Manager (Internship)
City of Austin - Blackland Neighborhood Center
10.2023 - 04.2024
Lead Behavioral Health Technician
North America Select Services
01.2023 - 11.2023
Security Receptionist
Priebe Security
04.2022 - 01.2023
Operations Manager
Eskimo Hut Daiquiris To-Go
07.2020 - 04.2022
Premier High School
High School Diploma

Similar Profiles

CREATE PROFILE
Kaloni Webster