Faye McDonald
Oakland,CA
Overview
11
11
years of professional experience
1
1
Certification
Work History
MANAGER – WORKPLACE SERVICES
TELADOC HEALTH
01.2023 - Current
- Responsible for overseeing workplace services across multiple locations, ensuring efficient operations, and managing vendor relationships
- Led efforts in preventive maintenance and service request management, optimizing response times and service quality.
WORKPLACE EXPERIENCE MANAGER
ISS A/S
SAN JOSE, CA
04.2023 - 12.2023
- Managed security, housekeeping, and engineering teams while overseeing a significant budget and employee engagement programs
- Collaborated with cross-functional teams to ensure seamless service delivery and client satisfaction.
WORKPLACE EXPERIENCE SPECIALIST
EMERSON COLLECTIVE
PALO ALTO, CA
10.2022 - 03.2023
- Managed a diverse team while ensuring operational efficiency and compliance with regulatory standards.
FACILITY / WORKPLACE COORDINATOR
SQUARE
OAKLAND, CA
01.2021 - 01.2021
- Managed day-to-day operations, ensuring a safe and functional environment while coordinating service requests and maintenance activities.
OPERATIONS MANAGER
ENTERPRISE EVENTS GROUP
SAN FRANCISCO, CA
01.2018 - 01.2020
- Managed event operations, including budgeting, compliance, and vendor coordination.
FRONT OFFICE MANAGER
STANFORD COURT HOTEL
SAN FRANCISCO, CA
01.2014 - 01.2018
- Oversaw front desk operations, ensuring guest satisfaction and compliance with health and safety regulations.
Education
Associate of Arts - Psychology
Sacramento City College
Sacramento, CASkills
- Microsoft Office Suite
- Salesforce
- G Suite
- Zoom
- Asana
- Slack
- Okta
- Zendesk
- JIRA
- Teams
- Dropbox
- Box
- Service Operations
- Technical Support
- Property Management
- Client Relations
Websites
Certification
- Certification for IFMA Training
- Foundations of Leadership | Dale Carnegie
Computersoftwareproficiencies
- Microsoft Office Suite
- ADP Timesaver
- Salesforce
- G Suite
- Apple Applications
- Zoom
- Asana
- Slack
- Okta
- Zendesk
- Salesforce 360
- JIRA
- CIM
- Teams
- Dropbox
- Box
Personal Information
- Total Experience: Over 10 years in service operations, workplace management, and client relations within healthcare and technology sectors.
- Title: Manager, Workplace Services
Timeline
WORKPLACE EXPERIENCE MANAGER
ISS A/S
04.2023 - 12.2023
MANAGER – WORKPLACE SERVICES
TELADOC HEALTH
01.2023 - Current
WORKPLACE EXPERIENCE SPECIALIST
EMERSON COLLECTIVE
10.2022 - 03.2023
FACILITY / WORKPLACE COORDINATOR
SQUARE
01.2021 - 01.2021
OPERATIONS MANAGER
ENTERPRISE EVENTS GROUP
01.2018 - 01.2020
FRONT OFFICE MANAGER
STANFORD COURT HOTEL
01.2014 - 01.2018
- Certification for IFMA Training
- Foundations of Leadership | Dale Carnegie
Associate of Arts - Psychology
Sacramento City College