Jennifer Donahue
Sharon,VT
Summary
Result-oriented professional with 20 years of experience in Corporate Facilities Management, with a focus on Workplace Experience, People Management, Project Management, Budget Preparation, Tenant-Landlord relationships. Proven ability to communicate with all levels of the organization. People find me upbeat, self-motivated, a team player, and easy to work with.
Overview
25
25
years of professional experience
Work History
Regional Workplace Manager, US West
VMware, Inc.
12.2019 - Current
- Directly Manage 387,000 Sqft. office space; spanning from Colorado - California - Pacific NW.
- Oversee day-to-day business operations across Western USA to meet performance, quality and service expectations.
- Ensure portfolio remains compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Developed annual operational budgets for outsourced facilities administrative tasks.
- Oversee capital expenses related to construction and renovation projects.
- Collaborate with cross-functional teams to conceptualize and refine organizational and departmental OKR's and Initiatives.
- Work with internal partners to design and execute strategic communications and programs to increase overall employee alignment, engagement and workplace experience.
- Emergency Response Team (ERT) - Covid19 office closures and re-entering offices post Pandemic / Executive Order.
Regional, Senior Workplace Manager, US & Canada
Pivotal Software
11.2014 - 12.2019
- Responsible for 171,000 Sqft. office space across the Central US & the Canadian territory.
- Managed 12 Workplace Operations Coordinators, in 8 offices, across Central United States and Canada.
- Contributed to food and beverage program and budget oversite.
- Participated in strategic fiscal year budget planning for capital and operational expenses for multiple real estate portfolios..
- Implemented workplace trainings and maintained documentation of employee certifications.
- Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operations.
- Created and Implemented operational policies, processes and procedures to keep facilities running consistently across real estate portfolio.
- Reviewed and oversaw construction and office renovation projects.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Culture curator through planning and executing special events, incentive programs, and employee workplace experience.
- Developed best practice strategies to improve customer experience through a hospitality lens.
- Established workflow and operating processes, monitor productivity and implemented modifications to improve overall effectiveness.
- Negotiated and managed vendor contracts for facility and office related services.
- Navigate multiple stakeholders, VP's, accounts payables, aegal, T&E, across different settings, with varying priorities.
Senior Project Manager
Green Mountain Corporation
08.1998 - 05.2018
- Recruited by the CEO to apply knowledge of project management lifecycles to opening a new office space; under budget and on-time.
- Coordinated with GC to determine timely delivery and compliance of project requirements.
- Monitored client project progress, identified risks and implemented corrective measures to acquire success.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Communicated project plans and progress to clients key stakeholders.
- Directed weekly project status meetings with clients, subcontractors, and landlord.
- Created organizations first employee vendor playbook, including training and development of new office staff.
Business Office Director
Engle Martin & Associates
01.2013 - 05.2013
- Managed 8k sqft commercial office space.
- Managed 6 office staff employees.
- Implemented performance reviews and motivational strategies to elevate team results.
- Set and administered office budgets with detailed tracking spreadsheets to identify trends and expense forecasts
- Communicated with insurance providers to resolve payment and coverage issues for clients.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent claims tracking methodologies
- Audited production reports, tracking data entry and processing errors
- Participated in weekly conference calls with management to discuss. department updates and strategies, inner office events
Senior Facilities and Purchasing Manager
Colorado Access
01.2008 - 09.2012
- Managed 80k Sqft. office space.
- Managed and lead 6 operational employees.
- Maintained and kept records on facility expenditures, gains and projections.
- Coordinated leasing contracts
- Created and oversaw facility maintenance budgets to provide for seamless building operations.
- Operated with multiple competing deadlines and interests.
- Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation.
- Managed site security and access controls.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Implemented policies to reduce cost and eliminate waste.
- Wrote standard operating procedures for department.
- Devised and implemented strategies to optimize purchasing processes and reduce costs.
- Oversaw mailroom, shipping and receiving, receptionist and Facilities personnel.
Precertification Specialist
Great West Healthcare
01.2001 - 11.2003
- Resolved discrepancies with client applications to verify eligibility.
- Answered 40+ incoming member support calls daily.
- Assisted clients with accurate eligibility forms, applications, and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Skills
- Sharepoint
- Archibus
- Virtual Lease
- Miro Board
- Trello
- Microsoft Office Suite
- Gsuite
- Coupa
- Workday
- Skysite
- Mergers and Acquisitions
- Budget Development
- Contract Management
- People Leader
Timeline
Regional Workplace Manager, US West
VMware, Inc.
12.2019 - Current
Regional, Senior Workplace Manager, US & Canada
Pivotal Software
11.2014 - 12.2019
Business Office Director
Engle Martin & Associates
01.2013 - 05.2013
Senior Facilities and Purchasing Manager
Colorado Access
01.2008 - 09.2012
Precertification Specialist
Great West Healthcare
01.2001 - 11.2003
Senior Project Manager
Green Mountain Corporation
08.1998 - 05.2018
High School Diploma -
Endeavor Academy
Volunteer Work
President, Sharon Old Home Day Association January 2022 - Current: This is a elected volunteer position, where I am appointed to plan, organize, and execute the longest, consecutive Old Home Day celebration in the Country for town of Sharon, Vermont. The annual town reunion includes a parade, community activities, award ceremony, Fireman's bbq chicken, a live auction, and a evening dance.
Affiliations
IFMA, Denver Chapter
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