Kalonjah Boone
Philadelphia,PA
Summary
Ambitious, well versed and highly creative professional offering a solid educational background and progressive years of experience in customer service. Proven ability to thoroughly analyze an organization's critical business requirements and put my best efforts forth to offer an opportunity for continued professional growth and success. Seeking a full time position where I can fully utilize my skills and experience and develop innovative and cost-effective solutions for enhancing competitiveness, improving customer service, customer loyalty and profitability.
Overview
12
12
years of professional experience
Work History
Family Resource Coordinator
Children’s Hospital Of Philadelphia
Philadelphia, PA
08.2023 - Current
- Reunite families back to their child once the procedure is finished. (PICU,PACU,CICU,NICU)
- Print out schedule daily with all procedures for the day.
- Provide orientation to all new hires and work study students.
- Meet and Greet patients families to the Surgical waiting area.
- Answer over 90+ calls from the OR nurses or Suregons.
- Provide all Surgeons with Hippa/Consult rooms to give updates on procedures to parents.
- Check in families by verifying phone number, date of birth, and duration of procedure.
- Updating families on how they will received their update from the doctor while checking in.
- Problem solving , showing empathy and sympathy while having to multi task.
- Provide information on housing accommodations, transportation that the hospital offer.
- Working closely with the Connelly center on families that have procedures that are longer than 3+ hours.
- Being a team player by collaborating with other departments such as the pharmacy, research and etc.
- Communicate effectively with the nurses and doctors so that the parents can have updates while waiting.
- Provide inventory such as snacks, beverages, to families while they wait.
- Kindly informed parents that they have an option to get signed up for text messages as a form of communication about their child surgery.
- Assist families with language barriers.
Supervisor
Forrest Solutions
Philadelphia, Pennsylvania
03.2021 - 08.2023
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Training new hires on understanding EMS, and daily duties.
- Use tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
- Demonstrate the ability and initiative to handle increasing responsibilities over time.
Waitress
International House of Pancakes / IHOP
Philadelphia, PA
09.2012 - 12.2020
- Greet customers and process food purchases and suggest add-on menu items to increase revenue
- Implement outstanding customer service techniques while answering inquiries by phone and during customer wait time to ensure orders, questions and transactions are conducted efficiently
- Assist with managing all food preparations and productions while also providing outstanding customer service to all guests throughout the restaurant
- Coordinate with management to plan and organize dinner parties with 10+ guests or more
- Supervise staff and accompany management with setting up linens, silverware and dining area marketing displays
- Administer and coach new employees in areas of guest service, food up-sell, performance and service recovery
Education
Diploma -
Mastery Charter Thomas Campus
Philadelphia, PA06.2012
Skills
- Outstanding customer service skills
- Strong work ethic
- Attention to detail
- Strong interpersonal skills
- Extremely reliable and flexible
- Excellent communication skills
- Effective time management skills
- Detail oriented
- Problem solving under pressure
- Stress management
- Empathetic and sympathetic
- Positive attitude
References
Available Upon Request
Timeline
Family Resource Coordinator
Children’s Hospital Of Philadelphia
08.2023 - Current
Supervisor
Forrest Solutions
03.2021 - 08.2023
Waitress
International House of Pancakes / IHOP
09.2012 - 12.2020
Diploma -
Mastery Charter Thomas Campus