Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kalonna Nix

Albany,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Walmart
Albany, GA
01.2023 - 01.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Sales Associate

Ulta
Albany, GA
01.2022 - 08.2023
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Provided accurate information about products, prices and services.
  • Assisted customers with product selection, sizing and styling.
  • Built relationships with customers to encourage repeat business.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.

Education

Associate of Applied Science - Interdisciplinary Studies

Albany Technical College
Albany, GA
05-2021

Skills

  • Report Generation
  • Data Collection
  • Inbound and Outbound Calling
  • Data Entry
  • Product Knowledge
  • Computer Proficiency
  • Service Upselling
  • Payment Processing
  • Courteous demeanor

Languages

Spanish
Limited

Timeline

Customer Service Representative

Walmart
01.2023 - 01.2024

Sales Associate

Ulta
01.2022 - 08.2023

Associate of Applied Science - Interdisciplinary Studies

Albany Technical College
Kalonna Nix