Kalp Patel
Cyber Security
Dunmore ,United States
Summary
Technical Support person capable of comprehending the needs of end users in both commercial and residential settings. Knowing how to diagnose and provide desktop assistance for computers running Windows, Linux, and Mac operating systems. Capability to fix issues on the first call received.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Grocery Stoker
Walmart
06.2023 - 08.2023
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Provided product price information to customers.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Information Technology Production
Universal Printing Company LLC
06.2022 - 04.2023
- Collaborate with diverse clients and databases on a daily basis and utilize system-level scripts to facilitate efficient processing, printing, and fulfillment of confidential healthcare and financial documents using high-speed, productive printers
- Manage high volumes of emails, responding and following up promptly to ensure timely document production
- Ensure adherence to regulatory requirements for handling sensitive information
- Troubleshoot equipment issues and perform routine maintenance tasks to maintain smooth operations
- Maintain and operate a variety of high-speed printers including Océ VarioPrint i300, Océ VarioPrint
- Ix3200, Cannon Vp 6330/6331,RICOH TB 5271, RICOH TB 2950 printers.
Information Technology Help Desk Support
Penn State University
12.2021 - 07.2022
- Assisting students and other lab users: answering questions and providing support to users who need help with computer hardware or software
- Maintaining lab equipment: keeping computers, printers, scanners, and other lab equipment in good working order, troubleshooting issues as they arise, and performing routine maintenance tasks
- Installing and updating software: installing new software programs on lab computers and ensuring that all software is up to date and functioning properly
- Kalp patel - page 1
- Managing user accounts: creating and deleting user accounts, and ensuring that users have the appropriate access levels to use lab resources
- Monitoring lab use: ensuring that lab users are following lab rules and regulations, and addressing any issues that arise
- Performing administrative tasks: maintaining lab schedules, keeping records of lab usage, and generating reports as needed.
Education
Bachelor of Science - Cyber Security Analytics And Operations
Penn State University
Harrisburg, PA 08.2021 - Current
Skills
Java
Operating SystemsSoftware TroubleshootingPrintersMySQLMicrosoft WordTechnical Documentation
Desktop support
Timeline
Grocery Stoker
Walmart
06.2023 - 08.2023
Information Technology Production
Universal Printing Company LLC
06.2022 - 04.2023
Information Technology Help Desk Support
Penn State University
12.2021 - 07.2022
Bachelor of Science - Cyber Security Analytics And Operations
Penn State University
08.2021 - Current