Kalpana Patel
Mount Vernon,Kentucky
Summary
Proven leader in pharmacy and hospitality management, adept at streamlining operations and enhancing customer satisfaction. At Walgreens, led team to improve efficiency and patient care through expert use of pharmacy software and empathetic customer service. Skilled in HIPAA compliance and pharmaceutical calculations, consistently achieving results beyond employer expectations.
Overview
36
36
years of professional experience
Work History
Senior -Pharmacy Techician
Walgreens
1040 Richmond St
11.2016 - Current
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Streamlined pharmacy operations by implementing efficient inventory management processes.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
- Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
- Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
- Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
- Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Owner and Operator of Econolodge and Rodeway Inn
Econolodge And Rodeway Inn
1375 Richmond ST
08.2006 - 03.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Interacted well with customers to build connections and nurture relationships.
Partial Owner and Operater
Super 8 Motel
Sanford, ME
03.2006 - 08.2006
- Delivered exceptional customer service by addressing inquiries promptly and resolving issues proactively to build loyalty among clients.
- Spearheaded innovative marketing campaigns that enhanced brand visibility attracting more customers.
- Developed and executed growth strategies for market expansion, resulting in increased customer base and profitability.
- Fostered an inclusive company culture that celebrates diversity through various policies leading towards higher productivity.
- Maintained a strong brand identity through consistent messaging, marketing efforts, and customer interactions.
Owner/Operator of Independent Motel
Model Motel
Kankakee, IL
06.1995 - 12.2005
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Data Entry Operator
Hudson's Bay
Toronto, Ontario, Canada
05.1988 - 06.1995
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records and chronologies of entry activities.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
- Corrected data entry errors to prevent duplication or data degradation.
- Increased data accuracy by diligently inputting and verifying information from various sources.
- Communicated effectively with team members and management to ensure project specifications were understood, followed, and met at all times.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Worked closely with supervisors to identify areas for improvement within existing work processes or procedures related specifically to Data Entry Operator roles.
- Sent completed entries for evaluation and final approval.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Education
High School Diploma -
The Sarvajanik Highschool
Tankal, Gujarat, India05.1985
Skills
- Pharmacy Software Proficiency
- Pharmaceutical Calculations
- Professional Networking
- HIPAA Compliance
- Medication Reconciliation
- Immunization Administration
- Medication Dispensing
- Insurance Verification
- Drug Inventory Control
- Insurance Billing
- Drug Classification
- Prescription Interpretation
- Workflow Optimization
- Dosage Formulation
- Pharmacy and customer records management
- HIPAA
- Dispensing Medications
- Cash Register Operations
- Heartsaver First Aid CPR AED
Sewing, Embroidery
In my free time, I do sew dresses, embroidery on T-shirts, dresses.
Timeline
Senior -Pharmacy Techician
Walgreens
11.2016 - Current
Owner and Operator of Econolodge and Rodeway Inn
Econolodge And Rodeway Inn
08.2006 - 03.2024
Partial Owner and Operater
Super 8 Motel
03.2006 - 08.2006
Owner/Operator of Independent Motel
Model Motel
06.1995 - 12.2005
Data Entry Operator
Hudson's Bay
05.1988 - 06.1995
High School Diploma -
The Sarvajanik Highschool