Kalpana Seripalli
Rockaway,NJ
Summary
Detail-oriented Medical Assistant with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Banker
Valley National Bank
08.2022 - 06.2023
- Utilizing strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisting customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managing deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Helping teller team by handling needs of new and existing customers at main counter.
Teller
M&T Bank
10.2011 - 05.2022
- Promoting a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Balancing cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managing high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Selling and cross-selling bank products to new and existing customers.
- Collaborating with team members to achieve monthly sales targets and provide exceptional service to customers.
Education
Certificate of Completion - Medical Assistant
ACE HealthCare Training Institute
01-2025
Bachelor of Arts - Mathematics
A.V.N. College
05-1995
High School Diploma -
Andhra University
06-1991
Skills
- Administration of Special Point of Care Testing
- Phlebotomy
- Performing Urinalysis
- Measuring & Recording Vital Signs
- Infection Control & Aseptic Procedures
- Physical Examinations / Exam Room Preparation
- Administrative Injection of PPD
- Emergency Procedures & First Aid
- Knowledge of EKG Rhythm Interpretation
- Medication Uses, Routes & Forms
- Using Centrifuges
- EKG Rhythm Recognition
- Venipuncture
Certification
- CCMA - Certified Clinical Medical Assistant - NHA Certified
- CET - Certified EKG Technician - NHA Certified
- CPT - Certified Phlebotomy Technician - NHA Certified
- CPR/BLS/AED
Languages
English
Native or Bilingual
Telugu
Native or Bilingual
Timeline
Personal Banker
Valley National Bank
08.2022 - 06.2023
Teller
M&T Bank
10.2011 - 05.2022
Bachelor of Arts - Mathematics
A.V.N. College
High School Diploma -
Andhra University
Certificate of Completion - Medical Assistant
ACE HealthCare Training Institute