Kalu Abass
4310 Natchez Avenue
Summary
Dynamic Production Supervisor with a proven track record at Down Decor, excelling in quality control and staff development. Skilled in training and mentoring, I consistently exceeded production targets while enhancing team performance and customer satisfaction. Adept at managing logistics and fostering a collaborative work environment to drive continuous improvement.
Overview
8
8
years of professional experience
Work History
Production Supervisor
Down Decor
1 Kovach Dr, Cincinnati Ohio 45215
01.2024 - Current
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of 20 production associates, overseeing productive production processes and meeting all deadlines.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
Customer Service Representative
Flipside Products
7624 Reinhold Dr
01.2020 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Valet Parking Supervisor
Hyatt Regency
151 W 5th St, Cincinnati, OH 45202
01.2017 - 01.2022
- Maintained a safe and secure work environment by enforcing strict safety protocols and regularly inspecting equipment.
- Served as the primary point of contact for all valet-related inquiries from guests, management, or other stakeholders, ensuring accurate information was provided proactively.
- Ensured high levels of service quality by conducting thorough employee training and emphasizing the importance of attention to detail.
- Facilitated seamless communication between staff, management, and guests to address any issues or special requests in a timely manner.
- Reduced wait times for guests by streamlining vehicle retrieval processes and optimizing staff deployment.
- Collaborated with other departments to ensure efficient coordination of guest arrivals and departures, enhancing overall guest experience.
Education
MBA - Accounting
Wilmington College
Wilmington, OH01-2016
High School Diploma -
Indian Hill High School
Cincinnati, OH06-2012
Skills
- Quality control
- Continuous improvement
- Production management
- Training and mentoring
- Production targets
- Schedule management
- Worker training
- Materials handling
- Production and processing
- Manufacturing
- Staff development
- Logistics
- Data analytics
- Employee leadership
- Staff supervision
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Production Supervisor
Down Decor
01.2024 - Current
Customer Service Representative
Flipside Products
01.2020 - 01.2024
Valet Parking Supervisor
Hyatt Regency
01.2017 - 01.2022
MBA - Accounting
Wilmington College
High School Diploma -
Indian Hill High School