Kalu Ezikpe
Lawrenceville,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Sales Internship
Hellman Retail Store
09.2022 - 04.2023
- Helped with social media management and content creation for platforms such as Instagram, TikTok, & LinkedIn
- Helped and aided with skills in digital design, print design, typography, branding, color theory, and graphic design for landing pages
- Showed excellent verbal and written communication skills with the ability to effectively coordinate with team members and project stakeholders
- Worked closely with multiple teams to understand project requirements and objectives
- Utilize industry-standard software to bring static designs to life
Childcare Coordinator
University of Cincinnati
08.2022 - 05.2023
- Follows safe sleep practices for over 50 children
- Prepares and serves meals and refreshments according to Child and Adult Food
- Assists with cleaning duties both inside and outside the event
Cashier
Home Depot
01.2017 - 04.2017
- Assisted in checking out customers through the cash register
- In charge of restocking shelves
- Moved heavy boxes from one location to another
Child Care Monitor
Old Dominion University
08.2018 - 05.2022
- Assisted in taking orders and placing orders through the main cash register
- Catered and prepared food
- Cleaned and maintained materials used for production to feed a large group
- Planned and organized stations created for children to learn and acquire new skills
- Ensured the work environment is safe, clean and in good repair
- Ensure children are supervised at all time
- Supported children''s physical development through encouraging participation in outdoor playtime activities.
- Improved overall child safety through consistent supervision and communication with parents.
At&t Sales Repersentative
ABC Consultants Group
02.2024 - 04.2024
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
College Athletics
D1 Athlete
08.2018 - 01.2023
- Sport: Division 1 NCAA Basketball
- Playing Career (Old Dominion University 2018-2022)- (University of Cincinnati 2023-2024)
- Demonstrate excellent time management skills by balancing 30+ hours a week of practice, travel, competition and academics
- Build positive relationships through teamwork, communication and strong work ethic
- Gain valuable leadership skills through team experiences on and off the court
- Assigned Team Captain by the Head Coach at Old Dominion University
- Head Coach- Wes Miller
Education
BA - Computer Science
University of Cincinnati
Cincinnati, OH01.2023
Skills
- SQL
- Customer Service
- Microsoft Excel
- Adobe Creative Suite (Photoshop, Illustrator, InDesign), Sketch, Figma
Behavioral Skills
- Creativity- Ability to think creatively to bring unique ideas and concepts to life.
- Adaptability- Comfortable adapting to new tools, techniques, and project requirements.
- Attention to Detail - Meticulous in ensuring the quality and accuracy of animations.
- Communication - Strong verbal and written communication skills for effective collaboration.
- Problem Solving- Proven ability to troubleshoot and solve technical and creative challenges.
Art Portfolio
https://ezikpe24.myportfolio.com/
References
Available Upon Request
Timeline
At&t Sales Repersentative
ABC Consultants Group
02.2024 - 04.2024
Sales Internship
Hellman Retail Store
09.2022 - 04.2023
Childcare Coordinator
University of Cincinnati
08.2022 - 05.2023
Child Care Monitor
Old Dominion University
08.2018 - 05.2022
College Athletics
D1 Athlete
08.2018 - 01.2023
Cashier
Home Depot
01.2017 - 04.2017
BA - Computer Science
University of Cincinnati
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