Slack
Kaluba Mwansa
Search Consultant
Royersford,PA
Summary
Dedicated assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Driven, resourceful, dependable and quick-learning team player with effective communication and organization skills. Successfully manages high-volume workloads in rapidly changing environment.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Search Consultant
Gpac
Remote, PA
12.2021 - Current
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Cultivated in-depth understanding of the Fire Protection industry trends and hiring desires.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Developed recruiting strategies to identify qualified candidates and build network.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Receptionist Administrator
CarVision Mitsubishi
Trooper, PA
05.2021 - 06.2021
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled initial and return appointments for service clients, adhering to internal policies while accommodating individual customer needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Scheduled office meetings and client appointments for staff teams.
- Received and routed business correspondence to correct departments and staff members.
- Improved organization of files and records by instituting new system that saved time, minimized errors and accelerated payments 150%.
Service Advisor/Warranty Administrator
CarVision Mitsubishi
Trooper, PA
06.2021 - 12.2021
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Processed claim paperwork and followed up on missing information to complete processing.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Maintained strong knowledge of basic vehicle terminology to better understand services and procedures.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Generated, posted and attached information to claim files.
- Monitored factory recalls and announcements to stay on top of changes.
- Reviewed over 100 claims per week and verified coverage information.
- Made calls to customers to ask if they were satisfied with service
- Set up appointments for customers
- Greeted customers and made sure they were comfortable
- Wrote up service and repair orders when received from the technicians
- Answered any questions customers would have concerning the products and services we offered
- Consulted with the technicians to make sure the customer's repair needs are met and alternatives are clearly set in place if necessary
- Oversaw workflow
- Informed the customer about the repairs as their car goes through the shop and any changes in service and as to when their car would be ready for pickup
- Informed customers about potential cost savings and warranty protections
- Filed and maintained all service records as required by the warrantor
- Kept informed of all factory recalls and service bulletins
- Followed up on payment of outstanding claims
- Reevaluated and resubmitted rejected claims promptly and efficiently
Sales Floor Supervisor
Tuesday Morning
Phoenixville, PA
05.2020 - 12.2020
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Demonstrated product and answered questions for prospective customers.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Customer Service Representative
Wawa Zieglerville
Zieglersville, PA
02.2019 - 04.2021
- Greeted customers, provided an enjoyable shopping experience for all customers and also respond to customer requests in a timely manner
- Followed all current safety standards
- Replenished shelves with products and supplies to ensure in stock conditions at all times
- Working with a variety of kitchen utensils and equipment including knives, ovens and steam tables
- Check expiration codes and inspect all items once during shift; Properly rotate product, pulled expired items, document and discard
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
Bachelor of Business Administration - Business Administration
University of Lusaka
Lusaka, Zambia 02.2015 - 05.2018
High School Diploma -
Ndola Girls’ National Technical School
Ndola, Zambia 01.2012 - 12.2014
Skills
Strategic planning
Teamwork and Collaboration
Attention to Detail
Problem-Solving
Planning and Coordination
Self-Motivated
Critical Thinking
Organization and Time Management
Excellent Communication
Dependable and Responsible
Written Communication
Clerical Support
Google Suite Expertise
Slack
Advanced MS Office Suite
125 WPM typing speed
Travel coordination
Resourceful
Scheduling
Report writing
Software
Google Workspace
Microsoft Office
Timeline
Search Consultant
Gpac
12.2021 - Current
Service Advisor/Warranty Administrator
CarVision Mitsubishi
06.2021 - 12.2021
Receptionist Administrator
CarVision Mitsubishi
05.2021 - 06.2021
Sales Floor Supervisor
Tuesday Morning
05.2020 - 12.2020
Customer Service Representative
Wawa Zieglerville
02.2019 - 04.2021
Bachelor of Business Administration - Business Administration
University of Lusaka
02.2015 - 05.2018
High School Diploma -
Ndola Girls’ National Technical School
01.2012 - 12.2014