Kalundria Magee
Jackson,MS
Summary
Professional with history in remote customer service, skilled at delivering exceptional support and resolving client issues efficiently. Adept at utilizing communication skills and technical proficiency to enhance user experiences and meet organizational goals. Collaborative team player with focus on achieving results and adapting to changing needs.
Overview
5
5
years of professional experience
Work History
Amazon FLEX Driver
Amazon Warehouse
Jackson, MS
01.2024 - 04.2026
- Provided accurate updates on delivery arrival times.
- Pioneered a contactless delivery method.
- Maximized space and minimized fuel consumption.
- Resolved customer complaints.
- Addressed issues with undelivered items.
- Improved package sorting procedures.
- Rerouted deliveries in real-time.
- Maintained accurate delivery windows.
- Utilized GPS and real-time traffic monitoring tools.
- Improved customer interaction skills.
- Provided courteous and professional service.
- Ensured high-priority packages were assigned.
- Implemented more efficient driving techniques.
- Decreased fuel waste.
- Managed operations during the holiday rush.
- Identified potential issues early.
- Adopted strategic delivery route planning.
- Recommended improvements to the package tracking process.
- Achieved consistent positive feedback.
- Operated light trucks to deliver loads as far as [Number] miles from home location.
Assistant Manager
QuikTrip
Jackson, MS
10.2025 - 03.2026
- Achieved a successful audit.
- Ensured adherence to company policies.
- Mentored new team members.
- Managed daily operations.
- Surpassed the sales forecast.
- Created a more loyal workforce.
- Provided strategic insights.
- Implemented process improvements.
- Have to lift things over 50 lbs.
- Boosted repeat customer retention.
- Maintained consistent productivity.
Doggie Daycare Attendant
Mannsdale Animal Clinic
Madison, MS
03.2025 - 10.2025
- Coordinated special diets.
- Reduced stress for elderly or special-needs dogs.
- Engaged dogs daily to reduce boredom.
- Managed dogs’ social dynamics effectively.
- Kept accurate records on each dog's daily behavior.
- Assisted dogs with anxiety or fear aggression.
- Managed medication schedules.
- Evaluated dogs prior to onboarding.
- Scheduled meet-and-greet sessions for potential daycare dogs.
Kennel Assistant
Madison Ridgeland Animal Hospital
Ridgeland, MS
09.2024 - 03.2025
- Developed strong relationships with clients.
- Handled intake processes for newly boarded animals.
- Promoted positive behavior reinforcement training techniques.
- Administered treatments.
- Recognized early signs of distress in animals.
- Have to lift over 50 lbs.
- Assisted veterinarians during minor surgeries.
- Provided care for animals with chronic illnesses.
- Maintained appropriate environmental conditions.
- Managed specific medication needs accurately.
- Shared real-time photos during boarding stays.
- Minimized health risks for high-risk animals.
Intern
Hinds Community College
Utica, MS
05.2021 - 06.2023
- Assisted in coordinating campus events, enhancing student engagement and participation.
- Developed promotional materials for academic programs, increasing visibility and interest among prospective students.
- Supported administrative tasks, ensuring timely communication across departments for improved efficiency.
- Implemented feedback systems to gather insights from students, refining services offered by the college.
Education
Associate of Science - General Studies
Hinds Community College - Utica Campus
Utica, MS01-2023
High School - undefined
Raymond High School
Raymond, MS01-2021
Skills
- Effective time management
- Financial analysis and reporting
- Customer relations management
- Performance assessment
- Workforce skill enhancement
- Understanding of regulatory standards
- Customer service proficiency
- Skilled at prioritizing tasks in high-demand environments
- Enhancing sustainable practices
- Proficient in critical thinking during stressful scenarios
- Efficiency improvement implementation
- Clear and concise communication skills
- Heavy lifting capability
- Dedication to ongoing development
- Customer engagement
- Strategic decision-making
- Strategic issue analysis
- Organizational time strategies
- Customer service management
- Team morale enhancement
- Autonomous task management
- Strong virtual communication skills
- Experienced with digital management tools
- Efficient task management
- Clear written expression
- Strong attention to detail
Timeline
Assistant Manager
QuikTrip
10.2025 - 03.2026
Doggie Daycare Attendant
Mannsdale Animal Clinic
03.2025 - 10.2025
Kennel Assistant
Madison Ridgeland Animal Hospital
09.2024 - 03.2025
Amazon FLEX Driver
Amazon Warehouse
01.2024 - 04.2026
Intern
Hinds Community College
05.2021 - 06.2023
High School - undefined
Raymond High School
Associate of Science - General Studies
Hinds Community College - Utica Campus