KALVIN ALDANA
Chicago,United States
Summary
Strategic Senior Account Manager with deep expertise in cloud, infrastructure, storage, security, and managed services for enterprise and mid‑market clients. Proven consultative technical seller and trusted advisor skilled in partnering with Solutions and Sales Engineering teams to architect scalable solutions, strengthen customer retention, and expand accounts through targeted upsell and cross‑sell strategies. Strong track record of exceeding quota, driving customer value, and managing complex technical engagements across diverse environments..
Overview
2
2
Languages
13
13
years of professional experience
Work History
Senior Account Manager
INAP / HorizonIQ-a Summit Company
08.2018 - 01.2026
- Owned a portfolio of 300–800 enterprise and mid-market accounts as the primary strategic advisor and renewal/expansion lead.
- Managed the full account lifecycle, including discovery, qualification, technical solution design, pricing, negotiation, contract execution, renewals, and upselling.
- Sold core services including managed hosting, bare metal infrastructure, colocation, connectivity, hybrid cloud, and managed services.
- Converted inbound and outbound qualified leads through consultative discovery, ROI/value positioning, and solution mapping.
- Drove 25% ARR growth and achieved 115% quota attainment through targeted upsell/cross-sell strategies and disciplined pipeline management.
- Coordinated onboarding and ongoing satisfaction through cross-functional collaboration with support, billing, engineering, and service delivery.
- Resolved customer issues via ServiceNow and maintained high customer satisfaction and retention.
- Maintained pipeline hygiene and forecasting across NetSuite, Salesforce, and HubSpot.
- Engaged channel partners and vendor alliances to accelerate co-sell opportunities and increase ARR.
- President Club Winner
Account Manager
Sunjoy Group Inc.
08.2017 - 08.2018
- Managed a diverse portfolio of B2B retail and distribution accounts, serving as the primary point of contact for order management, product inquiries, and relationship development.
- Drove revenue growth through strategic account planning, upselling product lines, and improving customer engagement across key partners.
- Collaborated with logistics, warehousing, and supply chain teams to ensure accurate forecasting, timely delivery, and resolution of fulfillment issues.
- Conducted product training and promotional planning with customers to increase sell‑through and brand visibility.
- Analyzed account performance, identified growth opportunities, and delivered monthly business reviews to leadership.
- Strengthened customer satisfaction by proactively addressing issues and maintaining consistent communication across all accounts.
Customer Service Advocate / Tech Expert
Verizon Wireless
05.2013 - 05.2016
- Delivered high‑level customer support across billing, technical troubleshooting, device setup, and account management for consumer and business wireless customers.
- Recognized as a technical expert for smartphones, tablets, and connected devices—diagnosing issues, performing advanced troubleshooting, and educating customers on device optimization.
- Consistently ranked in the top tier for customer satisfaction, call resolution, and quality assurance metrics.
- Supported sales teams by identifying customer needs, recommending device upgrades, and promoting Verizon solutions that improved retention and reduced churn.
- Handled escalations with professionalism and efficiency, resolving complex account and technical issues while maintaining strong customer rapport.
- Trained new team members on systems, customer engagement strategies, and technical troubleshooting workflows
Education
Bachelor of Science - ECommerce Technology
DePaul University
Chicago09-2009
Skills
- Technical Solution Selling
- Enterprise Account Management
- Contract Negotiation & Renewals
- Cloud Infrastructure & Managed Services: managed hosting, bare metal, colocation, hybrid cloud, DRaaS
- Storage & Backup: block,object, HCI, immutable backup; integrations: Veeam, Pure Storage, R1Soft
- Network & Security: NGFW, WAF (Cisco, Palo Alto)
- Prospecting & Market Intelligence: LinkedIn Sales Navigator, 6sense, ZoomInfo
- CRM & Sales Tools: NetSuite, Salesforce, HubSpot, ServiceNow
- Forecasting & Pipeline Management
- Customer Success & Retention
LANGUAGES
English
Spanish
Timeline
Senior Account Manager
INAP / HorizonIQ-a Summit Company
08.2018 - 01.2026
Account Manager
Sunjoy Group Inc.
08.2017 - 08.2018
Customer Service Advocate / Tech Expert
Verizon Wireless
05.2013 - 05.2016
Bachelor of Science - ECommerce Technology
DePaul University