Kaly Green
Columbus,GA
Summary
Experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Skills in refinishing and overall designs of furniture and outdoor landscapes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Furniture Refinisher
Ledagi House Furniture And Textiles LLC
Columbus , GA
11.2020 - Current
- Provided guidance, assistance, and training to employees when needed.
- Reviewed final aspects of finishing for compliance with established standards related to color, textures, metals, exotic woods and aged finishes.
- Engaged with customers and subcontractors and provided timelines for project completion.
- Verified finishing met established standards for color, textures, metallic, exotic woods and aged finishes.
- Reviewed all project documentation and blueprints to prioritize and schedule job tasks.
- Repaired damaged furniture using different chemicals and tools.
- Brushed bleaching agents on wood surfaces to restore natural color.
- Created unique finishes such as antique looks with help of paints and different techniques.
- Evaluated extent of damage to furniture and determined optimal repair approach based on unique piece requirements.
- Protected final finishes by applying lacquers and other sealants.
- Produced smooth finishes by removing imperfections before and after applying coats.
- Removed old finishes and degraded parts to complete skilled repairs and restore ideal appearances.
- Continually sought to reduce costs, accelerate throughput time, minimize work in process and improve quality.
Switchboard Operator/Receptionist
Elite Family Medicine
Columbus , GA
04.2019 - 10.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Switchboard Operator
Horizons Diagnostics
Columbus , GA
01.2017 - 03.2019
- Connected callers with appropriate professional, department or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Documented messages and forwarded to correct individual.
- Managed multi-line switchboard system for busy doctors office.
- Supported customers by managing calls efficiently while maintaining professionalism and upbeat tone.
CNA
Private Client
Columbus, GA
05.2014 - 06.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment..
- Checked supply availability and laid out instruments for patient room.
Education
High School Diploma -
Smiths Station High School
Smiths Station, AL05.2007
Skills
- Teamwork and Communication
- Efficient and Detail-Oriented
- Telephone Management
- Customer Service and Assistance
- Answering Emails
- Repair and Restoration
Certification
- CNA - Certified Nurse Assistant
Timeline
Furniture Refinisher
Ledagi House Furniture And Textiles LLC
11.2020 - Current
Switchboard Operator/Receptionist
Elite Family Medicine
04.2019 - 10.2019
Switchboard Operator
Horizons Diagnostics
01.2017 - 03.2019
CNA
Private Client
05.2014 - 06.2016
High School Diploma -
Smiths Station High School
- CNA - Certified Nurse Assistant
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