Rosann Roberts
Duson,LA
Summary
With a proven track record at Trinity Graphx, I excel in client consultations, enhancing customer satisfaction through exceptional craftsmanship and relationship building. Leveraging skills in embroidery techniques and networking, I've significantly contributed to business growth and efficiency, ensuring projects exceed expectations with a keen eye for detail and quality.
Energetic and creative problem-solver with keen eye for detail. Possesses understanding of textile materials and machinery operation, alongside proficiency in design software. Committed to ensuring high-quality production and innovative designs that enhance brand reputation.
Experienced with embroidery operations management, ensuring efficient production and high-quality output. Utilizes team leadership and quality control to maintain and elevate production standards. Track record of implementing process improvements and achieving consistent results.
Developed skills in leadership and project management within fast-paced production environment. Excel in coordinating team efforts, optimizing processes, and maintaining quality standards. Seeking to transition into new field where these abilities can drive success and innovation.
Overview
15
15
years of professional experience
Work History
Furniture Refinisher
Self Employed
01.2019 - Current
- Consistently met project deadlines through efficient time management and prioritization of tasks.
- Established a strong reputation for excellence within the local community through consistent delivery of exceptional craftsmanship in every project undertaken.
- Collaborated with clients to understand their unique preferences and provided customized refinishing solutions.
- Increased customer satisfaction by effectively repairing damaged furniture, including structural repairs and cosmetic touchups.
- Contributed to business growth by providing excellent customer service that led to repeat clients and word-of-mouth referrals.
- Enhanced furniture appearance by skillfully stripping, sanding, and refinishing various wood surfaces.
- Utilized a range of techniques such as staining, painting, glazing, and distressing for diverse finishes on different furniture pieces.
- Developed cost estimates for clients based on labor hours, materials required, and desired outcomes of the project.
- Ensured durability and longevity of refinished furniture pieces by using high-quality materials and applying proper sealing techniques.
- Kept clients informed on project progress through clear communication channels, ensuring expectations were met or exceeded.
Teller
Lafayette Schools Federal Credit Union
04.2010 - 08.2011
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Embroidery Manager
Trinity Graphx
02.2022 - 07.2024
- Sewed or assembled fabric or hardware.
- Coordinated with marketing team to develop promotional materials showcasing embroidered products effectively attracting new clientele.
- Maintained inventory control, reducing waste and optimizing resource usage in the department.
- Mentored junior staff members, sharing industry knowledge and expertise to foster professional development within the department.
- Streamlined order processing procedures, enabling faster turnaround times for customer orders while maintaining quality standards.
- Met or exceeded monthly productivity goals and contributed significantly to department goals.
- Introduced time-saving techniques that reduced project completion times while maintaining impeccable attention to detail and craftsmanship standards.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased client satisfaction rates.
- Established effective communication channels within the department, fostering teamwork and collaboration among staff members.
- Increased production efficiency by streamlining the embroidery process and implementing new techniques.
- Oversaw maintenance of embroidery machines, scheduling regular check-ups and repairs to avoid downtime and increase machine longevity.
- Implemented quality control measures to ensure consistent and flawless end-products for customers.
- Collaborated with design and sales teams to create custom embroidery solutions for clients.
- Coordinated with other departments to align production with customer requirements.
- Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.
Education
Child And Family Studies -
University of Louisiana At Lafayette
Lafayette, LASkills
- Networking and relationship building
- Color matching
- Client consultations
- Photography and documentation
- Sales and negotiation
- Deadline management
- Machine operation
- Embroidery techniques
- Workflow optimization
- Production planning
- Digital design
- Color theory
- Fabrics
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
Timeline
Embroidery Manager
Trinity Graphx
02.2022 - 07.2024
Furniture Refinisher
Self Employed
01.2019 - Current
Teller
Lafayette Schools Federal Credit Union
04.2010 - 08.2011
Child And Family Studies -
University of Louisiana At Lafayette