Summary
Overview
Work History
Education
Skills
Reptile Enthusiast
Timeline
Generic

Kalyn Litzsinger

Summary

I have a vast experience with customer service. My welcoming personality comes natural in the work place and works best for me when building rapport with customers or my team. I genuinely enjoy being able to successfully help those around me and it's a double win when I'm being paid to do so. It truly does give me a sense of feeling whole.

Overview

5
5
years of professional experience

Work History

CSO Agent

R.D.I. (Optum UnitedHealthCare)
08.2022 - Current
  • Speaking with Healthcare providers of mutual patients in order to assist them with submitting, expediting, and further processing their patient's Prior Authorizations for treatment/medication. These treatments include Chemotherapy, Radiation, Radiopharmaceutical, and Specialty Pharmacy medications.
  • Checking statuses of these pending authorizations and consulting with nurse case managers regarding cases.
  • Reviewing benefits of mutual patients for Healthcare providers.
  • Checking eligibility and reviewing insurance coverage of member. Occasionally speaking with members as well although it is a provider services phone line.


Sales Associate

Speedee Mart
01.2021 - 07.2022
  • Effectively providing customer service with a sense of urgency while also maintaining a welcome environment
  • Communicate with suppliers to ensure proper care of stock and exchange
  • Stock freezers
  • Count Tidel (money safe) and registers
  • Maintain a consistent relationship with returning customers and building a rapport with new ones
  • Training new employees.

Sales Associate

Goodwill
01.2019 - 01.2021
  • Built customer loyalty by engaging with and identifying product needs of customers
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special sales/discounts
  • Assisted average of 50-100 customers per day in finding or selecting items
  • Handled price checks, merchandise transfers and returns to keep store orderly and efficient
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.

Education

High School Diploma -

Del Sol Academy Of The Performing Arts
Las Vegas, NV
06.2010

Skills

  • Customer Service
  • Team Work
  • Multitasking
  • Typing (55-65 Wpm)
  • Analyzing/Troubleshooting
  • Problem solving

Reptile Enthusiast

I breed Bearded Dragons in my free time and own over 20 different reptiles. I live and breathe animals, and enjoy bringing awareness to exotic animals.

Timeline

CSO Agent

R.D.I. (Optum UnitedHealthCare)
08.2022 - Current

Sales Associate

Speedee Mart
01.2021 - 07.2022

Sales Associate

Goodwill
01.2019 - 01.2021

High School Diploma -

Del Sol Academy Of The Performing Arts

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Kalyn Litzsinger