Kalyn Watson
CHARLESTON,SC
Summary
- Detail-oriented professional with extensive experience in customer support and call center environments. Expertise in resolving complex issues, providing feedback for service enhancements, and maintaining a calm demeanor under pressure.
- Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Call Center Representative
T-Mobile
North Charleston, SC
01.2024 - 07.2026
- Resolved customer inquiries and issues efficiently through active listening and problem-solving techniques.
- Provided feedback on product features based on customer interactions, contributing to service enhancements.
- Maintained up-to-date knowledge of T-Mobile products and services to provide accurate information to customers.
- Managed high call volumes while providing exceptional customer support and maintained professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Managed over 50 customer calls.
MD Receptionist
Roper St. Francis Hospital
Charleston, SC
06.2019 - 01.2024
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Coordinated communication between departments to facilitate seamless patient care and service delivery.
- Maintained accurate patient records in electronic health record systems, upholding confidentiality standards.
- Trained new staff on front desk procedures and best practices for customer interaction.
- Kept reception area clean and neat to give visitors a positive first impression.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Customer Service Representative
Dial America
North Charleston, SC
04.2015 - 01.2017
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed high-volume call flow, maintaining composure under pressure.
- Collaborated with team members to streamline service processes and improve response times.
- Documented customer interactions accurately in CRM systems, ensuring data integrity.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Associate
Belk
Charleston, SC
08.2013 - 02.2015
- Enhanced customer satisfaction through personalized service and product recommendations.
- Managed inventory levels, ensuring accurate stock availability and timely replenishment.
- Conducted product demonstrations, increasing customer engagement and driving sales conversions.
- Trained new associates on company policies, procedures, and customer service standards.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales by 10%.
Education
High School Diploma -
Burke High School
CharlestonSkills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Inbound phone calls
- Call center customer service
- Building rapport
- Calm disposition
- Cash handling
- Logging call information
- Training experience
- Computer skills
- Teamwork and collaboration
- Microsoft office
- Problem resolution
Certification
- Certified CNA
Timeline
Call Center Representative
T-Mobile
01.2024 - 07.2026
MD Receptionist
Roper St. Francis Hospital
06.2019 - 01.2024
Customer Service Representative
Dial America
04.2015 - 01.2017
Sales Associate
Belk
08.2013 - 02.2015
High School Diploma -
Burke High School