Kalyn Williams
Baton Rouge,LA
Summary
Dependable security and customer service candidate with experience in safety-first procedures, situational awareness, cash handling, and inventory management. Deliver consistent results in fast-paced operations by collaborating effectively with team members and following documented policies.
Overview
1
1
Certificate
3
3
years of professional experience
Work History
Correctional Officer
Lousiana Correctional Institute for Women
Saint Gabriel, Louisiana
05.2026 - Current
- Monitored housing units and maintained inmate security at women's correctional facility.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Conducted inmate counts, searches, and contraband checks during routine facility operations.
- Escorted inmates safely between housing areas, meals, and scheduled appointments.
- Responded to disturbances and supported emergency procedures inside a correctional institute.
- Observed inmate behavior and documented safety concerns in daily shift reports.
- Inspected doors, locks, and barriers to protect facility perimeter security.
Customer Service Representative
Nike Factory Outlet
Gonzales, Louisiana
05.2025 - 08.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer concerns with polite communication and active listening
- Answered customer inquiries and provided accurate information regarding products and services.
- Recommended footwear, apparel, and accessories based on customer needs
- Assisted Nike Factory Outlet shoppers with product questions and size selection
- Maintained organized sales floor and restocked merchandise throughout shifts
- Managed fitting room activities by organizing clothes and assisting customers and recovered returned items promptly
- Collaborated with team members to complete opening and closing tasks
Cashier
Fast Stop Gas Station
Columbia, Tennessee
01.2024 - 05.2024
- Processed cash, card, and mobile payments at the gas station register.
- Balanced register drawer and conducted end-of-shift cash counts to ensure accuracy of transactions.
- Welcomed customers and provided information on fuel options, snacks, and store items to enhance the shopping experience.
- Provided assistance to customers with purchases with lottery, gift cards, and tobacco purchases.
- Restocked shelves with beverages, tobacco, and convenience store merchandise.
- Maintained cleanliness of counter, registers, and customer service areas to promote a welcoming environment.
Education
Bachelor of Science - Interdisciplinary Studies
Shorter University
Rome, GA05-2026
Associate of Science - Behavioral Sciences
Columbia State Community College
Columbia, TN05-2024
Skills
- Conflict resolution
- Report writing
- Behavioral assessment
- Customer service
- Team coordination
- Contraband seizure
- Trained in defensive tactics
- De-escalation techniques
- Excellent problem solver
- Customer relations
- Team collaboration
- Customer consulting
- Business development
- Conflict mediation
- Positive and professional
Certification
- CPR
Timeline
Correctional Officer
Lousiana Correctional Institute for Women
05.2026 - Current
Customer Service Representative
Nike Factory Outlet
05.2025 - 08.2025
Cashier
Fast Stop Gas Station
01.2024 - 05.2024
Bachelor of Science - Interdisciplinary Studies
Shorter University
Associate of Science - Behavioral Sciences
Columbia State Community College