Open To Work
Kat Collins
Customer Relations & Broadband Support Specialist
John Day,OR
Work Preference
Summary
I have a variety of knowledge and skills due to my diverse background in various fields such as customer service, photography, health care, administrative, child care, animal health, digital marketing, program management, business management, and IT. I have over nine years of valuable experience and possess strong customer service skills. I am passionate about animals, music, science, and making a positive difference. I am a dedicated individual who finds joy in helping others. As a young entrepreneur, I possess a natural ability to quickly grasp new concepts. I am a motivated independent worker but I also love working with a great team. I am known for my thoughtfulness and caring nature, I approach every task with patience and commitment. I thrive on offering assistance, problem solving, and brainstorming innovative ideas.
Overview
9
9
years of professional experience
10
10
Diverse fields
Work History
Customer Relations & Broadband Support Specialist
Rally Networks
01.2025 - 08.2025
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Developed and maintained positive relationships with clients, enhancing customer satisfaction and loyalty.
- Handled escalated tech support issues efficiency and professionalism, often resolving equipment or network errors.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Patient Services Representative
Strawberry Wilderness Community Clinic
02.2023 - 09.2024
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Served as a key point-of-contact between the patients and the physicians, medical assistants, and other health professionals.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Used Cerner to schedule appointments.
Veterinary Assistant
John Day River Veterinary Center
06.2023 - 07.2024
- As a Veterinary Assistant at JDRV I enhanced patient care by assisting veterinarians during examinations, surgeries, procedures, diagnostics, and treatments.
- Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
- Managed kennel duties responsibly ensuring cleanliness, comfort, safety, nutrition, hydration, exercise, monitoring, and recovery of boarding and hospitalized animals.
- Assisted with euthanasia procedures humanely and compassionately to minimize suffering.
- Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
Digital Ad Assistant
Casper Star-Tribune
01.2021 - 01.2023
- Managed all digital advertising accounts, including contracts, creative materials, budget changes, reporting, recommendations, and renewals.
- Social Media Manager for the Casper Star-Tribune, Rapid City Journal, and The Bismarck Tribune.
- I was on the safety committee, approved the newspaper layout, paginated the classified section, and was the main contact for the printing press before going remote.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Managed effective communication among team members and contestants for successful completion of the annual "Best of Wyoming" business contest.
Education
Associate of Science - Pre-Veterinary And General Studies
Casper College
Casper, WY07.2017
High School Diploma -
Upton High
Upton, WY05.2016
Skills
- Customer Service
- Patient Registration
- HIPAA Compliance
- Team Leader
- CPR AED
- Digital & Social Media Marketing
- Technical Support & Troubleshooting
- Office administration & Telephone Skills
- Computer Skills- including Microsoft Office, Google Workspace, and typing
Quality Characteristics
- Young Entrepreneur
- Successful Remote Worker
- Self-Motivated
- Love Helping People and Animals
- Creative Thinker
- Organized - tend to make lists
- Hard worker - determined
- Team Leader
Awards
- DAR Good Citizen Award 2013 & 2016
- Presidential Award 2013
References
- Michelle Robinson, 208-317-5223, Former President of the Casper Star Tribune
- Susy Burton, 541-620-3166, Long time employee of the Strawberry Wilderness Community Clinic
- Cody Negri, 208-697-1093, Sales Manager of the Dakota Region at Lee Enterprises
Working With Me
I am a firm believer in doing something with 100% effort and to never give up. I have found that a great team can achieve great things and every piece of the system plays a major role in doing so. Behind every great team is a great manager and in return, a great business with happy customers. I greatly enjoy having good relationships with my co-workers and clients and find it key to success. I am full of ideas and enjoy sharing them. I am always looking for ways to learn and improve both myself and the business.
Certification
- CPR/AED Certification - Licensed 10.2023-10.2025
- Certified Nursing Assistant - Licensed 2016-2017
Timeline
Customer Relations & Broadband Support Specialist
Rally Networks
01.2025 - 08.2025
Veterinary Assistant
John Day River Veterinary Center
06.2023 - 07.2024
Patient Services Representative
Strawberry Wilderness Community Clinic
02.2023 - 09.2024
Digital Ad Assistant
Casper Star-Tribune
01.2021 - 01.2023
Associate of Science - Pre-Veterinary And General Studies
Casper College
High School Diploma -
Upton High
Similar Profiles
Kathy MorrisKathy Morris
Accounting Associate/Accounts Payable Supervisor/Manager at Rally NetworksAccounting Associate/Accounts Payable Supervisor/Manager at Rally Networks
Macy HastingsMacy Hastings
Team Sales Lead at Rally HouseTeam Sales Lead at Rally House
Avery NixAvery Nix
Rally House Seasonal Associate at Rally HouseRally House Seasonal Associate at Rally House
Clairisse BinderClairisse Binder
Truck Driver at Central Oregon Trucking CompanyTruck Driver at Central Oregon Trucking Company
Samantha Adams ChoateSamantha Adams Choate
Youth Art Program Teacher at Painted Sky Center For The ArtsYouth Art Program Teacher at Painted Sky Center For The Arts