Ricardo Armenta
Tlaquepaque
Summary
Professional with strong background in IT support, prepared for this role. Known for effective problem-solving, strong communication skills, and attention to detail. Focus on team collaboration and delivering results, adaptable to changing needs and reliable in high-pressure situations. Proficient in incident management, troubleshooting, and customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Broadband Technical Support Senior Specialist
AT&T
01.2022 - Current
- Self-motivated, with a strong sense of personal responsibility .
- Worked effectively in fast-paced environments thru the implementation of TRiP tool and a new server (Puebla) pilots.
- Assisted with day-to-day operations, working efficiently and productively with all team members, by analyzing performance data and contributing giving visibility to all the team.
Quality Assurance Analyst CLG & Collections
AT&T Mobility
10.2019 - 11.2021
- Helped team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
CLG Team Leader
AT&T Mobility
01.2019 - 11.2020
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
Manager's Assistant
BlueCross BlueShield, HCSC
01.2016 - 08.2018
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Skills
- Innovation management
- Analytical thinking
- Documentation management
- Customer relations
Certification
- Certified Network technician, Cisco Systems
- Certified Networking basics, Google
- Certified Power Point Microsoft Office
- Certified Excel Essentials, MIcrosoft Office
- Certified Associate Webmaster
Timeline
Broadband Technical Support Senior Specialist
AT&T
01.2022 - Current
Quality Assurance Analyst CLG & Collections
AT&T Mobility
10.2019 - 11.2021
CLG Team Leader
AT&T Mobility
01.2019 - 11.2020
Manager's Assistant
BlueCross BlueShield, HCSC
01.2016 - 08.2018