Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

KaLynn Henry

Gadsden,SC

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Enthusiastic retail professional with hands-on experience in customer service. Strong communicator and team player, eager to learn new processes to support overall organizational success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Teller

Allsouth
Columbia , SC
01.2024 - Current
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Worked effectively in fast-paced environments.

Customer Service Representative

NFI Industries
08.2023 - Current
  • Correspond with consumers regarding expectations and daily updates
  • Upload confidential information for consumers’ use
  • Resolve consumer conflict in regard to product shipment

Logistics Coordinator

NFI Industries
07.2022 - 08.2023
  • Dispatched information to service providers to schedule freight movement
  • Prioritized work based on business demands and freight delivery times
  • Evaluated problematic conditions to resolve issues and optimize service levels
  • Managed payroll for 30 transportation employees

Appliance Sales Specialist

Lowe's Home Improvement
02.2022 - 07.2023
  • Promoted company programs, warranty sales and seasonal promotions to boost sales
  • Coordinated schedules with customers for appliance deliveries, and installations
  • Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability

Head Cashier

Lowe’s Home Improvement
05.2021 - 02.2022
  • Trained new team members in cash register operation, stock procedures and customer services
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
  • Resolved and balanced cash drawers at the end of shifts to generate accurate reports for cash registers

Education

Associates Degree in Sociology -

Midlands Technical College
Columbia, SC
11.2023

High School Diploma -

A.C. Flora High School
Columbia, SC
06.2020

Skills

  • Customer Service
  • Team Leadership
  • Conflict Resolution
  • Strong Communication Skills
  • Positive Attitude
  • Energy and Physical Stamina

Awards

Outstanding Customer Service Award- Lowe’s Home Improvement- 2021 Standout Team Lead- NFI Industries 2022

Timeline

Teller

Allsouth
01.2024 - Current

Customer Service Representative

NFI Industries
08.2023 - Current

Logistics Coordinator

NFI Industries
07.2022 - 08.2023

Appliance Sales Specialist

Lowe's Home Improvement
02.2022 - 07.2023

Head Cashier

Lowe’s Home Improvement
05.2021 - 02.2022

Associates Degree in Sociology -

Midlands Technical College

High School Diploma -

A.C. Flora High School

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KaLynn Henry