Kalynn King
Tallmadge,OH
Summary
Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Stay at Home Mom
Work From Home
Branch Manager
Chase Bank
12.2009 - 04.2016
- Increased efficiency and drove branch revenue by optimizing daily operations
- Designed sales and service strategies to improve revenue and retention
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
- Disciplined employees to encourage compliance with company policies and procedures
- Assigned duties to employees and examined work for accuracy, neatness and timeliness
- Oversaw preparation of corporate balance sheets, income statements and other financial reports
- Onboard all employee roles in Chase- attend job fairs, actively cold call potential new hires
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
In-store Assistant Branch Manager
Chase Bank
02.2008 - 11.2009
- Cross trained in customer service representative and Banker responsibilities in effort to grow customer base
- Focused on ever changing compliance and regulations in the banking industry
- Recommending banking services and products
- Consistently top of branch sales within district
- Resolved client complaints start to finish.
- Reduced risk exposure by implementing robust monitoring and reporting systems.
- Built a high-performing Risk Operations team through strategic recruitment, onboarding, and ongoing development efforts.
- Upheld regulatory compliance by staying informed about industry updates and ensuring adherence to relevant policies within the control center.
Bank Teller
Chase Bank
12.2006 - 01.2008
- First contact person in the branch, with top notch customer service
- Receive checks, money to make payments, deposits
- Answer all account banking related inquiries
- Follow company policy and procedures to count and balance drawer daily
- Build and maintain customer relations by providing high quality services
- Top sales in teller role consistently and transitioned into next position
- Mitigate fraud, theft and all risk to bank
- Selected to merge Washington Mutual branches in Santa Monica, CA and transition systems
Retail Sales Manager
Puff's Warehouse
01.2005 - 05.2006
- Greeted guests promptly with positive attitude
- Asked open-ended questions to better understand shopping needs
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate
- Taught junior employees proactive strategies to meet operational and sales goals
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices
- Built talented and successful team that increased department sales.
Retail Sales Associate
Puff's Warehouse
07.2004 - 12.2004
- Helped customers by answering questions and locating merchandise
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty
- Responded to customer questions about products and services
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Education
High School Diploma -
Searcy High School
Searcy, AR05.2006
Skills
- Recruiting, Interviewing and Hiring
- Relationship Building
- Coaching and Mentoring
- Customer Service
- Willing to Learn
- Sales
- Anti-Money Laundering
- Suspicious Activity Reporting
Timeline
Branch Manager
Chase Bank
12.2009 - 04.2016
In-store Assistant Branch Manager
Chase Bank
02.2008 - 11.2009
Bank Teller
Chase Bank
12.2006 - 01.2008
Retail Sales Manager
Puff's Warehouse
01.2005 - 05.2006
Retail Sales Associate
Puff's Warehouse
07.2004 - 12.2004
Stay at Home Mom
Work From Home
High School Diploma -
Searcy High School
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