Kam Clark
Ogden
Summary
Dynamic Branch Manager at Mt. Olympus Water with a proven track record in enhancing customer satisfaction and team performance. Skilled in operations management and coaching, I foster a positive work environment while driving results. Successfully improved service quality, leading to increased client retention and a high-performing team through effective training and mentorship.
Excelled through a multi-state management position including Salt Lake, Vernal, Richfield, Twin Falls and Boise when needing guidance and help.
I strive to make our work place one that's positive, hard working, fun and welcoming for all.
Overview
8
8
years of professional experience
Work History
Branch Manager
Mt. Olympus Water
10.2019 - 04.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff moral and provided positive environment for all employees.
Surveyor
Redcon
08.2018 - 10.2019
- Performed field calculations to complete assessments.
- Gathered, organized and modeled data for reports and presentations.
- Collaborated with engineers, architects, and construction professionals to ensure accurate information was incorporated into designs.
- Utilized GPS technology for efficient data collection, expediting the completion of fieldwork assignments.
- Entered legal descriptions, lot sizes and other data into online databases through AutoCAD,and CADD interfaces.
- Adapted quickly to changing conditions on job sites, efficiently adjusting plans as needed while maintaining overall project goals.
Top Buyer Project Manager.
StubHub
01.2016 - 08.2018
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Help companies and top spenders acquire high priced tickets for various events such as Superbowl, Final Four, NBA finals, PGA tour.
- Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
Education
Alta High
Draper, UT01-2010
Skills
- Branch operations management
- Great customer service skills
- Customer relationships
- Excellent time management skills
- Attention to detail
- Coaching and mentoring
- Friendly
- Strong team-builder
- Strong interpersonal skills
- Verbal/written communication
- Team player
- I create a positive work environment
- Work prioritization
Timeline
Branch Manager
Mt. Olympus Water
10.2019 - 04.2024
Surveyor
Redcon
08.2018 - 10.2019
Top Buyer Project Manager.
StubHub
01.2016 - 08.2018
Alta High
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