Kam Craig

• Determined proper methodologies and procedures to use based upon project specifications.
• Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.
• Established priorities and drove accountability for assigned initiatives, providing leadership.
• Wrote effective documentation for each client system to deliver comprehensive sets of requirements and alignment with business objectives.
• Developed, configured and tested applications for accurate alignment with project standards.
• Conducted security audits to identify vulnerabilities.
• Monitored use of data files and regulated access to protect secure information.
• Performed risk analyses to identify appropriate security countermeasures.
• Reviewed violations of computer security procedures and developed mitigation plans.

• Subject Matter Expert who works across product teams as well as partners with agile development efforts of B2C software applications.
• Works with US and CA dealer organizations to translate business needs into technical needs for our development teams.
• Lead collaboration efforts with developers, Infrastructure and Application Analysts across multiple functions to solve dealer issues.
• Assists other product members with software applications troubleshooting for PC, Server and database environments using SQL.
• Responsible for mentoring and leading Software Analysts.
• Evaluates and maintains change management, as well as make recommendations to senior leadership.
• Uses applications such as Microsoft Visio, Microsoft Office, and use expertise in policies, procedures, and strategies to plan and deliver IT services.
• Created war room type situations to formulate future visions on business requirements and necessities.
• Utilized tools such as Service Now, Microsoft Visual Studio, Citrix Web App, CyberArk, Microsoft Visio, Microsoft Office to improve productivity and Software quality.

Accomplishments

Increased managed service owned time from 85% - 91%

Increased managed service SLA time from 90% - 95%

Exceeded User Satisfaction Score for One Pilot Process by 15% (increasing from 70%-85%)

• Coordinated with IT team leaders to forecast hiring needs and department goals.
• Interviewed candidates with various interview methods, including technical and behavioral approaches.
• Maintained in-depth understanding of Information Technology trends and hiring desires.
• Sourced and selected applicants for technical positions within company.
• Developed and deepened relationships with college campus representatives to meet with students for recruitment.

Accomplishments

Maintaining positive and successful relationships with the University Staff to hold on-campus recruiting events.

Successful in retaining IT students, recent grads and internships

• Collected requirements from end-customers and business partners for product upgrades, added features and new product development.
• Maintained flexible schedules and responded to after-hours and weekend emergencies.
• Planned, organized and led corporate or large-scale studies, projects or team efforts, which include other subject matter specialists, and involve highly technical computer issues.
• Developed and assist other developers with software applications for PC and server environments, using languages and technologies such as SQL, DB2, and Oracle.
• Utilized tools such as Toad SQL, SQuirreL, QWS3270, SAP Business Client, TCP/IP, FTP, Microsoft Visio, Microsoft Office to improve productivity and DB2 quality.

Accomplishments

Removed over 80% of all users off QMF for Windows which saved around $500,000 a term.

• Proactively identified, monitored and removed impediments to increase efficiency for 3 scrum teams.
• Facilitated all scrum ceremonies for development teams. Collaborated with product owners, development teams and support teams to maintain customer-facing web applications.
• Translated technical concepts to non-technical terms.
• Resolved critical issues affecting customer facing web applications and coordinated demonstrations of new and enhanced applications to dealers, customers and senior leadership.
• Utilized tools such as CA Rally, Flowdock, GitHub, Jenkins, JetBrains IntelliJ IDEA, Microsoft Visio, Microsoft Office to improve productivity and software quality.

Accomplishments

On a PSI basis, ensured software team executed an 80% say/do metric target

Revised processes to increase scrum teams velocity by 3 times.

• Develop or assist other developers with software applications for PC/Server/Web portal environment, using languages and technologies such as Java, JavaScript, XML, HTML, SOAP, and SQL.
• Strengthened company brand and identity by using functional digital design concepts.
• Developed and directed testing and validation procedures, programming, and documentation.
• Coordinated demonstrations of new and enhanced features for each product to customers and management.
• Utilized tools such as CA Rally, Flowdock, GitHub, Jenkins, JetBrains IntelliJ IDEA, Microsoft Visio, Microsoft Office to improve productivity and software quality.

Accomplishments

Created a Continuous Integration pipeline to push code 24/7 instead of weekend or nightly upgrades

• Resolved technical problems, improved operations and provided exceptional customer service.
• Assessed impact of current business processes on users and stakeholders.
• Assisted other product members with software applications troubleshooting for PC, Server and database environments using SQL.
• Evaluated and maintained change management. Investigated, evaluated and selected tools and methods for improving productivity and software quality throughout software life cycles.
• Used applications such as Microsoft Visio, Microsoft Office, and use expertise in policies, procedures, and strategies to plan and deliver IT support services.
• Utilized tools such as CA Service Desk, Citrix Web App, Microsoft Visio, Microsoft Office to improve productivity and Software quality.

Accomplishments

Growth of technical knowledge of business system product

Became a pilot sponsor associate

Collaborated successfully with integration teams and outside vendors

• 4.0 GPA