Kamaal Wesson
Arlington,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Seeking opportunity to leverage transferrable skills to drive operational success.
Offering strong organizational abilities, and natural talent. Ready to use and develop skills in operational efficiency in a new role.
Known for an collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Dispatch Operation Support
National Carriers
04.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Senior Customer Service Coordinator
Pasha Group
01.2021 - 02.2022
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Contributed to the development of departmental policies and procedures aimed at improving service quality standards.
- Developed comprehensive training materials, resulting in a more knowledgeable and skilled team.
- Increased customer retention by maintaining strong relationships and consistently going above-and-beyond expectations.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
Dispatch Operations Manager
Jack Cooper Transport Co
07.2018 - 10.2021
- Follow union contracts to discipline operators and enforces company, state, and federal guidelines
- Insure all driver logs and DOT information are up to date and compliant with regulations and company standards
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Assisted in resolving customer complaints and grievances.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
Cert. International Specialist / Dispatch
DHL EXPRESS
05.2012 - 11.2019
- Answer multi-line phones, update data using various programs
- Processes shipments internationally using federal guidelines and IATA, MOT, DOT regulations
- Streamlined processes for importing and exporting goods, ensuring compliance with international regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Inventory Specialist
Kehe Distributors
03.2010 - 03.2012
- Ran daily reports, print and administered assignments to inventory staff
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Directly supervised a staff of 30+
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Managed disposal of obsolete inventory in environmentally responsible manner, ensuring compliance with regulations.
Education
IT Help Desk / End User Support Program -
TPTI
Fort Worth, TX04.2021
Associate of Applied Science - Business Administration And Management
Tarrant County College
Fort Worth, TXAssociate of Applied Science - Mass Communication
Tarrant County College
Fort Worth, TXSkills
- Interpersonal communication
- Operational efficiency
- Logistics management
- Strong leadership
- Adaptability and flexibility
- Organizational skills
- Multitasking Abilities
- Attention to detail
- Problem-solving abilities
- Time management
Timeline
Dispatch Operation Support
National Carriers
04.2022 - Current
Senior Customer Service Coordinator
Pasha Group
01.2021 - 02.2022
Dispatch Operations Manager
Jack Cooper Transport Co
07.2018 - 10.2021
Cert. International Specialist / Dispatch
DHL EXPRESS
05.2012 - 11.2019
Inventory Specialist
Kehe Distributors
03.2010 - 03.2012
IT Help Desk / End User Support Program -
TPTI
Associate of Applied Science - Business Administration And Management
Tarrant County College
Associate of Applied Science - Mass Communication
Tarrant County College
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