KAMAAL D. OLIVER

• Mitigated risks during large-scale events by effectively planning security measures and collaborating with event organizers.
• Improved payroll accuracy by thoroughly reviewing pending time cards actions and addressing discrepancies and managing time off in Kronos Dimension System
• Patrol assigned areas on foot and by vehicle to prevent vandalism, theft or fire.
• Eliminated process discrepancies by accurately investigating complaints and concerns
• Implemented refresher training for officers to ensure the continuous improvement of skills and knowledge required for optimal job performance.
• Populated daily schedule in planit-it schedule database resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
• Increased team productivity by conducting regular performance evaluations, providing constructive feedback, and guiding professional development efforts.
• Oversaw recruitment efforts interviewing potential candidates while also managing employee retention through fostering a positive work environment.
• Monitored and evaluated performance of security personnel to identify weaknesses and provide feedback for improvement.
• Reduced response times for emergency situations through streamlined dispatch procedures and efficient resource allocation.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
• Verified risk prevention reports for officers,minimizing exposure to unforeseen risks
• Assisted with investigations by providing relevant CCTV footage when required.

• Serve as a primary point of contact to patients, visitors, staff, and students entering M.D
• Anderson/UTHealth buildings managing customer safety and security identification related matters
• Responsible for the development of lesson plans and examinations for continuing education of the department and institution's policies and procedures
• Conduct post and uniform inspections of officers

documenting performance based on professionalism, customer service, integrity, reliability, and accountability

• Respond to emergency and non-emergency service calls in a safe, professional, and timely manner
• Administer field training for new employees and document daily progress before submitting a final recommendation to management
• Works closely with Public Safety Supervisor to accomplish department objectives
• Meets and confers with security and access control systems management to ensure staff has a clear and thorough working knowledge of security devices and protocols
• Ensures security devices are operating reliably and as intended and devices in failure are reported immediately when detected.

• Monitor C-Cure alarm monitoring system for intrusion, panic and fire alarms as well as monitor CCTV for signs of internal or external suspicious activity
• Enter information concerning calls for security related patrol activity and technical support into computer aided dispatch (CAD) system for assignment to police personnel
• Answer non-emergency/emergency telephone calls for police, security, and technical support events and services Monitor and enter into the CAD system all activity called in over the Science Park radio system by police personnel
• Complete the daily activity report using Microsoft Word, issue incident/offense numbers to police officers for their reports and issue lost/found numbers to police personnel processing found items.

• Professionally greets and screens visitors to various
• Interacts with patients, visitors, and employees throughout the institution in a responsive, diplomatic, professional and constructive manner
• Respond to service calls such as code blues, fire alarms, unlock doors, patient valuables and witness lock-cutting as well as conduct areas checks to ensure the safety of patients, visitors and employees
• Identify security issues, enforce institutional rules and regulations, safeguard institutional property, facilitate orderly evacuations of buildings in emergencies and process lost/found items.

• Served as the primary chef responsible for the dietary needs of the clients in accordance to control procedures and facility policies
• Responsible for the quality control procedures within the organization
• Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees
• Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues
• Led shifts while personally preparing food items and executing requests based on required specifications.

• Expanded cafeteria menu by preparing gourmet dishes/deli-style sandwiches
• Developed menus, pricing and special food offerings to increase revenue and customer satisfaction
• Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.

• Loading/unloading Goodwill trailers
• Assist donors unloading items being donated
• Process donations to be put in the store and issue donation receipts
• Assist purchasing customers with check out of items purchased and provide transport to their vehicles.

• Opening/securing museum buildings
• Responsible for the security operation, activity and patrol services to visitors and greeters of the museum
• Monitored and authorized entrance and departure of employees and visitors
• Detected suspicious activities and watched for criminal acts and rule infractions.