Kamakshi Puniya
Bellevue,WA
Summary
Experienced Senior Salesforce Developer adept at designing, developing, and implementing solutions on Sales, Service,
and Experience cloud websites. Collaborates effectively in teams, ensuring timely project delivery and managing
complex projects with cross-functional collaboration to meet business requirements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Salesforce Developer
NTT Data
10.2021 - Current
- Led team of 3 engineers to support Commerce Cloud data integration and exposure to Business Manager (Salesforce.com)
- Designed web portal for educational institute to customize experience site modules increasing video streaming by 20% (Aura)
- Introduced customer success platform, with live agents and skill-based routing capabilities to increase online customer ticket creation and decrease manual load calling system by 80% (Experience Cloud, Flows, LWC, Queues, Live Agent, Omni-channel)
- Perform data manipulation and cleansing data activities weekly for API integration
- (Workbench, APIs, Data Loader)
- Designed named credentials for 3rd party apps authorization, trigger handlers in EDA context (Named Credentials, Triggers)
- Engineered Visualforce pages on lightning page through custom links to download related content in PDF format (HTML, CSS)
- Designed reports and dashboards to increase clients’ revenue analysis efficiency by 15% (Salesforce Analytics)
- Regular sandbox refresh, custom metadata, custom settings management to prevent production issues (Custom Metadata)
- Customized requirements using HEDA (higher education data architecture) for higher education client (HEDA)
- Collaborated with cross-functional teams to gather requirements for customized Salesforce solutions.
- Enhanced user experience by designing and implementing custom Salesforce applications.
- Improved data integrity by implementing validation rules and field-level security measures.
- Supported application maintenance efforts, addressing bugs and resolving user issues in timely manner.
- Increased end-user adoption by providing comprehensive training on Salesforce features and functionalities.
Project Associate
Cognizant Technologies Solutions
08.2018 - 10.2021
- Solved production support work streams and demonstrated customer success technical functionality end-to-end playback 90 client entities (IBM TRIRIGA Real Estate Lease Management, Customer Success)
- Mentored 20 team members of diverse background and created SOPs and knowledge articles (Confluence, ServiceNow)
- Reported critical accounting transactional bugs and resolved in later releases, which saved ~700K in accounting errors (Population Detail Report, Journal Entries)
- Supported 550 version upgrades and monitored CPU utilizations for any spike (MS Azure, OMP Automation)
- Implemented IoT digitization on Walmart racks for continuous cooling through Novar Sensors and analyzed real-time data for sensor health (C, Linux/Unix Shell Scripts, MS Excel)
Intern
ONGC
05.2017 - 07.2017
- Created Device Monitoring System to monitor critical devices located remotely for health status (Java, PHP, SQL)
- Informed engineers about devices’ status reducing need of travel to location and checking on it through dashboard (Java, Html, Bootstrap, SQL)
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Technology - Computer Science
DIT University
IndiaJul 2018
Skills
- Programming Languages PHP, C, C, Java, AJAX, JavaScript
- Skills Salesforcecom, Salesforce CRM, Salesforce Integration, Deployment, Lightning Web
- Components, Aura, Salesforce Flow, Salesforce Sales Cloud, Salesforce Service Cloud
- Salesforce Experience Cloud, IBM Tririga, CSS, HTML, Data Loader, Process Builder
- Workflow, SOQL, Approval Process, Email Templates, Custom Objects, Salesforce
- Analytics, Triggers, Apex Classes, Live Agents, Omni-channel configuration, Standard
- Operating Procedures, HEDA, Agile, Scrum, Waterfall, Customer success
- Tools MS Excel, Postman, GitHub, JIRA, Gearset, Change Sets, Workbench, VisualStudio Code
Certification
- Certifications
- Salesforce Certified Developer I - Aug 2022
- Salesforce Certified Administrator - Mar 2022
- Salesforce Certified Associate - May 2023
Timeline
Senior Salesforce Developer
NTT Data
10.2021 - Current
Project Associate
Cognizant Technologies Solutions
08.2018 - 10.2021
Intern
ONGC
05.2017 - 07.2017
Bachelor of Technology - Computer Science
DIT University
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