Kamal Kaur
Manassas,VA
Summary
Dynamic security professional with a proven track record at Securitas Security, excelling in CCTV surveillance and customer satisfaction. Recognized for enhancing safety measures and fostering a cooperative team environment. Detail-oriented and certified in first aid, I effectively transformed security challenges into positive outcomes through analytical thinking and active listening.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Security Officer
Securitas Security
06.2025 - Current
- Ensured safety and security of staff and visitors by monitoring premises.
- Performed routine patrols to detect and resolve security concerns.
- Ensured logs of daily activities, incidents, and observations were accurate.
- Attended training sessions to remain current on security techniques and regulations.
- Ensured high-quality customer service in managing visitor inquiries about safety and access.
- Monitored surveillance systems to boost security.
- Ensured team-wide understanding and compliance with established procedures.
- Elevated safety measures through continuous training and certification acquisition.
Customer Service Representative
Target
04.2025 - 06.2025
- Handled customer inquiries by leveraging effective communication and in-depth product knowledge.
- Supported customers in placing and tracking orders to achieve satisfaction.
- Worked with colleagues to optimize service procedures and accelerate response times.
- Managed follow-up tasks with CRM software efficiently.
- Coached new team members to support their effective assimilation.
- Transformed dissatisfied customers' experiences into favorable reviews through effective negotiation.
Sales Associate
Paradise Lagardere
06.2024 - 05.2025
- Executed customer transactions with accuracy using point-of-sale systems.
- Managed customer concerns quickly, leading to increased satisfaction.
- Boosted team consistency in customer service through training.
- Handled payment operations with precision and efficiency.
- Executed strict compliance with organizational standards for managing returns and financial transactions.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Shared detailed product expertise with customers, helping them select items that aligned with their requirements.
Education
Bachelor of Arts - Computer Applications Development
Kurukshetra
India 04.2023
Skills
- Security guard license
- CCTV surveillance
- Detail-oriented
- First aid and CPR certified
- English fluency
- Customer satisfaction
- Cash register operation
- POS system operation
- Customer relationship management (CRM)
- Data entry proficiency
- Time management
- Attention to detail
- Multitasking and organization
- Phone etiquette
- Active listening
- Cooperative attitude
- Analytical thinking
- Call response and transfer
Timeline
Security Officer
Securitas Security
06.2025 - Current
Customer Service Representative
Target
04.2025 - 06.2025
Sales Associate
Paradise Lagardere
06.2024 - 05.2025
Bachelor of Arts - Computer Applications Development
Kurukshetra
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