Kamal Ouassddine
Cave Springs,AR
Summary
Results-driven business professional equipped with strong foundation in managing and scaling enterprises. Expertise in strategic decision-making and operational management has consistently led to business growth. Known for fostering team collaboration and adapting to evolving business environments with ease.
Overview
13
13
years of professional experience
Work History
Multiple Business Owner & Independent Contractor
Self-Employed
01.2019 - Current
- Launched and managed multiple business ventures across retail and services.
- Oversaw day-to-day operations, staffing, vendor relations, and financial planning.
- Provided consulting and contract services in customer service and operations management.
Senior Customer Experience Specialist
Expedia Group
04.2016 - 07.2019
- Managed executive-level escalations involving legal, PR, and senior leadership teams.
- Conducted root cause analysis and resolved complex issues using GDS and CRM platforms.
- Maintained full case ownership while meeting service level agreements (SLAs).
- Trained and mentored new hires; contributed to internal policy development.
- Tools used: Amadeus, Sabre, Worldspan, Farelogix, Tealeaf.
District Manager / Buyer / Corporate Representative
Halal Food Inc.
08.2012 - 10.2015
- Directed operations for multiple store locations, including vendor management and purchasing.
- Acted as liaison between corporate leadership and retail locations to ensure brand consistency.
- Streamlined inventory systems and improved procurement efficiency across the district.
Education
Bachelor’s Degree - Marketing & Communications
International Institute For Higher Education in Morocco
Rabat Morocco05-2009
Skills
- Customer Experience & Escalation Management
- Global Distribution Systems (GDS): Amadeus, Sabre, Worldspan, Farelogix
- Payment Processing & Reconciliation
- Vendor & Inventory Management
- Corporate Communication & Stakeholder Engagement
- CRM Platforms & Support Tools
- Conflict Resolution & Problem Solving
- Bilingual Business Communication
- Basic Programing languages (VB, Python)
Languages
French - Native
Arabic - Native
English - Fluent
Spanish - Beginner
Timeline
Multiple Business Owner & Independent Contractor
Self-Employed
01.2019 - Current
Senior Customer Experience Specialist
Expedia Group
04.2016 - 07.2019
District Manager / Buyer / Corporate Representative
Halal Food Inc.
08.2012 - 10.2015
Bachelor’s Degree - Marketing & Communications
International Institute For Higher Education in Morocco
Internships
- Nokia | Market Research Intern
- June - August 2007
- Conducted market feasibility studies for service expansion in regional markets.
- Collaborated with strategic planning team to evaluate competitive positioning.
- Banque Populaire | Finance Intern
- Analyzed investment portfolios and evaluated opportunities within the money market.
- Assisted financial advisors with client research and reporting.
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