Kamal Shabazz
Summary
Experienced service professional with a background in fast paced customer service environments. Skilled at understanding customer needs, resolving concerns, communicating effectively, and creating positive experiences. Perform well in high pressure environments while remaining calm, adaptable, solution oriented, and attentive to safety. Committed to supporting team members, improving workplace efficiency, and maintaining a welcoming and professional environment for both customers and coworkers.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
UPS
Suwanee, GA
01.2025 - Current
- Educated customers on shipping options, procedures, and services to help them choose solutions that best met their needs.
- Resolved customer concerns efficiently by identifying issues, providing accurate information, and following through on solutions.
- Collaborated with coworkers during high volume periods to maintain efficient operations and minimize customer wait times.
Customer Service Representative
ExpressMed Supply
Peachtree Corners, GA
05.2024 - Current
- Provided professional and responsive customer service to business clients, addressing questions, concerns, orders, and account needs in a timely manner.
- Develop strong relationships with clients, by understanding their needs, communicating clearly, and providing reliable solutions.
- Assisted coworkers with customer inquiries, order related issues, and daily tasks to maintain productivity and a supportive team environment.
- Collaborated with sales, warehouse, shipping, and other departments to resolve customer issues and ensure accurate and timely order fulfillment.
Server
Oak Steakhouse
Alpharetta, GA
03.2021 - 04.2024
- Built strong relationships with customers by actively listening to their needs, addressing concerns, and providing personalized service.
- Collaborated with coworkers and management to improve communication, workflow, and overall team efficiency during busy shifts.
- Assisted with training and supporting new team members, helping them learn service standards, procedures, and workplace expectations.
Education
Diploma -
Peachtree Ridge High School
Suwanee05-2020
Skills
- Excellent customer service
- Safety Awareness and Compliance
- Team collaboration
- Problem solving and Conflict de-escalation
- Time management
- Quick learning and adaptability
- Service prioritization
- Effective communication
Timeline
Customer Service Associate
UPS
01.2025 - Current
Customer Service Representative
ExpressMed Supply
05.2024 - Current
Server
Oak Steakhouse
03.2021 - 04.2024
Diploma -
Peachtree Ridge High School