Jonathan Burgess

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Addressed inquiries, resolved customer issues and managed customer relations.
• Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Educated customers on special pricing opportunities and company offerings.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Processed returned merchandise by following store return and exchange procedures.
• Signed customers and contractors up for consumer credit cards and business accounts.

• Handled cash and credit card payments and returned receipts, change and payment cards to customers.
• Prepared and checked cash register tills.
• Issued cash and change to sales associates throughout facility, participating in end-of-shift accounting procedures.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
• Issued refunds to customers following company policy

• Provided a high level of service by helping customers find the specific products.
• Verified and honored sales prices and arranged for carry-outs to customer vehicles.
• Increased customer satisfaction through friendly and professional communication.
• Resolved customer issues in timely manner by working with customer service team members.
• Maintained friendly and professional customer interactions.
• Worked as a team member to provide the highest level of service to customers.
• Reduced errors by reconciling cash drawer before and after each shift.
• Maintained consistent efficiency and professionalism while managing high-volume shifts.
• Processed all sales transactions accurately and in a timely fashion.
• Answered customers' questions and addressed problems and complaints.
• Trained new team members in cash register operation, stock procedures and customer service.
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
• Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
• Delegated daily tasks to team members to optimize group productivity.
• Evaluated and authenticated returns, exchanges and voids.

- Reached out to customers regarding installation schedules

- Worked with contractors and installers to ensure customers were scheduled

- Answered customer questions regarding installations

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.

• Maintained friendly and professional customer interactions.
• Completed floor replenishment to guarantee size availability and promote customer satisfaction.
• Worked as a team member to provide the highest level of service to customers.
• Received and processed cash and credit payments for in-store purchases.
• Maintained visually appealing and effective displays for the entire store.
• Processed all sales transactions accurately and in a timely fashion.
• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.