Shonteria Green
Palatka,FL
Summary
Hardworking customer service associate bringing 4 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Friendly and enthusiastic cashier able to consistently meet customer service satisfaction goals. Retail Sales Associate with more than 4 years in the retail industry. Areas of expertise include sales, customer relations and inventory management.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Lowe's
Palatka
04.2017 - Current
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Verified data integrity and accuracy.
- Answered customer questions about products and services.
- Coordinated with coworkers and managers to resolve difficult and high-level customer issues.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Questions customers and collected information to understand needs and offer solutions quickly.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Processed payments and returns with accuracy and efficiency.
- Placed new merchandise on shelves and racks.
- Kept front check out area clean and organized.
Customer Service Associate
Kmart
Palatka, FL
11.2016 - 03.2017
- Questions customers and collected information to understand needs and offer solutions quickly.
- Informed customers about special promotions and provided detailed information for various products.
- Ensured clients received outstanding service to not only maintain but to extend the relationship for future business opportunities
- Coordinated with coworkers and managers to resolve difficult and high-level customer issues.
- Responded resourcefully to customer requests and concerns.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Answered customer questions about products and services.
- Kept front check out area clean and organized.
Education
Secondary Education
Palatka High School
Palatka, FL2014
GED - undefined
Saint Johns River Community College
Palatka, FL2018
Skills
- Customer service
- People-oriented
- Merchandising
- Interpersonal communication
- Credit card transactions
- Retail merchandising experience
- Strong interpersonal skills
- Retail sales
- Active listening skills
- Call center transactions
- Positive and friendly
- Detail-oriented
- Money handling abilities
- Credit card processing
- Natural leader
- Exceptional time management skills
- Customer-oriented
- Motivated team player
- Cash handling and management
- Goal-oriented
- Quick learner
- Personable
Additional Information
Excellent friend , mother and daughter. Love helping others with their problems
Timeline
Customer Service Associate
Lowe's
04.2017 - Current
Customer Service Associate
Kmart
11.2016 - 03.2017
Secondary Education
Palatka High School
GED - undefined
Saint Johns River Community College
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