Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Santiago

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Highly organized, proactive and punctual with team-oriented mentality. Skilled communicator and problem solver committed to creating positive customer experiences. Offering leadership, people and time management skills.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Crumbl Cookies
  • learned cashier skills and how to handle register quickly and efficiently
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

Sales Associate

Abercrombie & Fitch
01.2023 - 12.2023
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Increased purchase amounts by cross-selling with similar products.
  • Adhered to company initiatives and achieved established goals.

Camp Counselor

Pedalheads Bike Camps
06.2021 - 08.2021
  • Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
  • Coordinated and led group activities for campers and counselors.
  • Arranged decorations, equipment and site resources to facilitate various entertaining activities for campers.
  • Assisted homesick children, actively listening to concerns and providing emotional support.
  • Planned various indoor activities during periods of inclement weather to promote camper satisfaction.
  • Assisted with training camp staff on program and procedures.
  • Inspected safety equipment around recreational areas to increase emergency preparedness and reduce injuries.
  • Played various outdoor sports with children, teaching rules and demonstrating good sportsmanship.
  • Complied with safety rules to minimize incidents and accidents.

NSI Lacrosse

NSI
04.2021 - 06.2021
  • Support teammates on and off the field
  • Practice good sportsmanship no matter what
  • Always respectful to refs and thank them after games

Assistant Coach

NSI lacrosse
03.2021 - 06.2021
  • Assisted coach in organizing practices at home and away.
  • Created and utilized training drills to improve team cohesiveness and performance.
  • Aided in developing lacrosse athletes at all levels from beginner to elite.
  • Checked equipment and monitored common areas to maintain neatness, organization and proper upkeep while remaining vigilant on safety.
  • Notified head coach of problems with discipline, performance and other decision-making areas.
  • Maintained and updated attendance forms and insurance records.
  • Encouraged athletes and fellow coaches to engage in good sportsmanship with competitors on and off field.

WEB Leader

Tillicum Middle School
08.2019 - 06.2020
  • Helped new students integrate into the school
  • Facilitate events to introduce students to each other

Education

High School Diploma -

Cedar Park High School
Bothell, WA
06.2024

Skills

  • Team building
  • Friendly, positive attitude
  • Reliable and trustworthy
  • Behavior standards
  • Stretching expertise
  • Customer Support
  • Verbal Communication
  • Customer relations
  • Product organization
  • Product Knowledge
  • Cash register operation
  • Credit and cash transactions

Timeline

Sales Associate

Abercrombie & Fitch
01.2023 - 12.2023

Camp Counselor

Pedalheads Bike Camps
06.2021 - 08.2021

NSI Lacrosse

NSI
04.2021 - 06.2021

Assistant Coach

NSI lacrosse
03.2021 - 06.2021

WEB Leader

Tillicum Middle School
08.2019 - 06.2020

Customer Service Associate

Crumbl Cookies

High School Diploma -

Cedar Park High School

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Savannah Santiago