Jylene Santos
League City,TX
Summary
Reliable Security Forces Member with 4 years' experience providing insight and security assistance in the United States Air Force. Knowledgeable about tactical drills, battle procedures, convoys and military operations. A driven leader with advanced skills in physical security and monitoring alarms and dispatching patrols. Self-directed and highly motivated worker who requires little to no supervision. Leads, manages, supervises, and performs force protection duties, including use of deadly force to protect personnel and resources.
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Walgreens
02.2024 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Security Forces Member
USAF
04.2019 - 05.2023
- Applied extensive training in law enforcement and combat tactics to protect stateside and international bases.
- Detected and reported unauthorized personnel and activities.
- Answered non-emergency and emergency calls for assistance.
- Organized, processed and disseminated information via two-way radio.
- Patrolled via motorized vehicles, all-terrain vehicles and walking.
- Provided oversight, guidance and assistance to commanders with industrial security programs.
- Prepared incident and complaint reports, desk blotters and other related local correspondence in AFJIS.
- Operated speed measuring, drug and alcohol and breath test devices to promote driving safety.
- Applied successful weapons tactics by overseeing fire operations and defense weapons.
- Conducted operations using various light and heavy infantry weapons and tactics.
Education
High School Diploma -
Clear Falls High School
League City, TX05.2018
Skills
- Public Safety
- Police Training
- Security Operations
- Combat Training
- Firearms Handling
- Friendly, Positive Attitude
- Organizational Skills
- Team Building
- Reliable & Trustworthy
- Conflict Resolution
- PPE Use
- Training & Development
- Computer Skills
- Supervision & Leadership
- First Aid/CPR
- Active Listening
- Team Management
- Good Work Ethic
- Critical Thinking
- Customer Service
- Alarm Monitor/Dispatcher
- Customer complaint resolution
- Complaint handling
- Problem resolution
- Customer support
- Customer service
- Team collaboration
- Stock replenishment
- Refunds and exchanges
- Inventory control
Awards and Medals
- Air and Space Outstanding Unit Award
- Air Force Good Conduct Medal
- National Defense Service Medal
- Global War on Terrorism Service Medal
- Air and Space Longevity Service Award
- Nuclear Deterrence Operations Service Medal
- Air and Space Training Ribbon
Education and Training
Currently attending San Jacinto Community College working towards an associates degree in Natural Science.
Timeline
Customer Service Associate
Walgreens
02.2024 - 07.2024
Security Forces Member
USAF
04.2019 - 05.2023
High School Diploma -
Clear Falls High School
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