Shaheer Ahmed
Piscataway,NJ
Summary
Dependable and disciplined security and behavioral support professional with hands-on experience in healthcare environments, including patient monitoring, crisis de-escalation, and safety protocols. Skilled at handling high-pressure situations with composure, providing direct support to patients and staff, and maintaining safety and compliance standards. Adept at written documentation, radio/phone communication, and supporting emergency response. Seeking to leverage background in behavioral health and customer service in a hospital security role with Allied Universal.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
AristaCare at Cedar Oaks
02.2022 - 05.2024
- Worked on-site in a fast-paced healthcare service office, addressing in-person client inquiries and supporting front-desk operations.
- Supported building access procedures for clients and visitors by verifying identification and logging entry activity.
- Collaborated with supervisors and security staff to respond to behavioral concerns, lost items, and safety issues.
- Reported facility hazards and escalated urgent matters to management, following internal safety protocols.
- Maintained detailed records of interactions, which often included sensitive medical or insurance-related informatio
Behavior Assistant
Compass Behavioral Health Care
04.2020 - 03.2022
- Performed safety rounds and monitored patients’ behaviors, identifying safety risks and unusual activity.
- Applied crisis de-escalation techniques to defuse aggressive or volatile situations, reducing the need for physical intervention.
- Assisted in managing patient transport and movement, often in high-stress or emergency scenarios.
- Supported staff during psychiatric emergencies and followed hospital safety protocols.
- Maintained accurate daily logs of observations, incidents, and behavioral notes for clinical and administrative use.
Education
Bachelor of Science - Health Care Management
New York University
New York, NY06-2026
Associate of Arts - Liberal Arts
Middlesex County College
Edison, NJ06-2022
Skills
- Safety Monitoring
- Crisis De-escalation & Conflict Resolution
- Patient & Public Interaction
- Emergency Response Support
- HIPAA Compliance & Confidentiality
- Incident Observation
- Verbal & Written Communication
- Report Writing & Documentation
- Team Collaboration
- Computer Operation
Timeline
Customer Service Associate
AristaCare at Cedar Oaks
02.2022 - 05.2024
Behavior Assistant
Compass Behavioral Health Care
04.2020 - 03.2022
Bachelor of Science - Health Care Management
New York University
Associate of Arts - Liberal Arts
Middlesex County College
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