Kamal Akanni
Chicago,Illinois
Summary
Technical professional with solid background in implementing and optimizing IT solutions. Adept at driving project success through effective team collaboration and strategic problem-solving. Skilled in systems integration, software development, and client relationship management. Known for adaptability and strong focus on achieving tangible results.
Overview
7
7
years of professional experience
Work History
Technical Consultant
Bank of America
07.2024 - Current
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Handled various payments, receivables and reporting services as well as data transmission protocols in order to adequately consult with clients, explain the options available to them and gather their requirements for implementing those services.
- Primary contact for all technical aspects associated with the implementation of these services and coordinate across various operational partners
- Set up data transmissions and connectivity such as HTTPS, FTP/SSL, SFTP, AS2, SWIFT
- Knowledge of industry standard file formats such as NACHA, EDI, XML
Electronic Data Interchange Business Analyst
Yusen Logistics
01.2023 - 06.2024
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Prepare EDI mappings as per business requirement for X12 transactions; specifically, 110, 214, 315, 810, 856, 997 documents using EDI mapping tools and cross-reference tables.
- Developed and executed end-to-end business analysis projects to meet stakeholder requirements.
- Coordinated with IT teams to ensure the successful implementation of business systems.
Business System Analyst
Robert Half
01.2022 - 12.2022
- Delivered high-quality documentation including functional specifications, test plans, user manuals, and other technical materials.
- Ensured regulatory compliance by staying up-to-date on industry standards and incorporating them into daily operations.
- Helped deploy system enhancements to improve field operations.
- Coordinated data migration and consolidation efforts.
- Established strong relationships with trading partners to facilitate effective communication regarding EDI requirements and expectations.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Client Service Manager
Franciscan Ministries
05.2018 - 10.2021
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Collaborated with cross-functional teams for better service delivery and client experience.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Reduced turnaround times on client requests by streamlining work processes.
Education
Bachelor of Science - Information Technology
Northern Illinois University
Dekalb, IL01-2016
Skills
- Project management
- Technical consulting
- Data analysis
- ITIL framework
- User training
- Application support
- Business process analysis
- Information security
- SAP integration
- EDI software tools
- EDI implementation
- System troubleshooting
Timeline
Technical Consultant
Bank of America
07.2024 - Current
Electronic Data Interchange Business Analyst
Yusen Logistics
01.2023 - 06.2024
Business System Analyst
Robert Half
01.2022 - 12.2022
Client Service Manager
Franciscan Ministries
05.2018 - 10.2021
Bachelor of Science - Information Technology
Northern Illinois University
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