Kamaljeet Kaur
Edmonton,AB
Summary
Dedicated and hardworking hospitality professional with over 5 years of experience leading teams and delivering exceptional customer service in fast-paced environments. Known for being personable, energetic, and highly approachable, with a natural ability to build rapport with guests and create memorable customer experiences. Strong communicator who thrives in busy settings, excels at multitasking, and remains calm and professional under pressure. Reliable, detail-oriented, and always willing to go above and beyond to support both guests and team members. Eager to contribute a positive attitude, exceptional interpersonal skills, and a team-first mindset to a customer-focused organization where I can continue to grow professionally and make a meaningful impact.
Overview
6
6
years of professional experience
Work History
Service Delivery Manager
PALADIN AIRPORT SECURITY
Edmonton, AB
06.2022 - 09.2025
- Managed daily airport operations, ensuring seamless service delivery and strict compliance with aviation safety and security regulations to enhance operational reliability.
- Coordinated with airport authorities, airline partners, security agencies, and stakeholders to optimize passenger flow and uphold service standards, contributing to a smoother travel experience.
- Conducted incident investigations, prepared detailed reports, and implemented preventive measures to minimize operational disruptions.
- Responded to customer concerns and escalated issues, resolving them promptly to sustain high levels of passenger satisfaction and loyalty.
- Supported recruitment, onboarding, and development of team members, fostering a positive and high-performing work environment.
Department Manager
McDonald's
Edmonton, AB
05.2019 - 06.2022
- Managed staff scheduling and training to maintain optimal team performance.
- Monitored employee performance and provided constructive feedback regularly.
- Supervised daily operations to ensure efficient workflow and quality service.
- Enforced health and safety regulations to maintain a safe working environment.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Coached and trained new staff members, providing guidance on department policies and procedures.
Education
Business Administration Diploma - Management
Norquest College
Edmonton04-2020
Skills
- Customer satisfaction
- Problem solving
- Leadership development
- Teamwork and collaboration
- Multitasking Abilities
- Effective communication
- Operational efficiency
- Operational compliance
Timeline
Service Delivery Manager
PALADIN AIRPORT SECURITY
06.2022 - 09.2025
Department Manager
McDonald's
05.2019 - 06.2022
Business Administration Diploma - Management
Norquest College