Monique Lavan-Bowens
Houston,TX
Summary
Energetically spearheaded full cycle fulfillment operations at Conns Home Plus Warehouse, boosting operational efficiency significantly. Expert in Data Analytics and excels in Client Relationship Management, I seamlessly blend technical prowess with interpersonal skills to elevate customer satisfaction and engagement. Proven track record in mentoring teams towards peak performance, embodying a commitment to continuous improvement and problem-solving excellence.
Overview
22
22
years of professional experience
Work History
Service Delivery Manager
Conns Home Plus Warehouse
08.2002 - Current
Oversee full cycle fulfillment operations. Encompassing receiving, inventory management, order processing, and distribution resulting in enhanced operational efficiency.
Education
General Studies -
Crosby High School
Crosby, TX1993
Skills
- Data Analytics
- Incident Investigation
- Customer Satisfaction
- Case Documentation
- Customer Engagement
- Client Needs Assessments
- Client Relationship Management
- Training and coaching
- Mentoring and training
- Workload Management
- Performance Improvement
- Schedule Coordination
- Highly skilled in Software
- Resource Allocation
- Customer Service
- Problem-Solving
Timeline
Service Delivery Manager
Conns Home Plus Warehouse
08.2002 - Current
General Studies -
Crosby High School