Kamalla Beams
Tallahassee,FL
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks quickly and accurately. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Staff (Receptionist)
The Apalachee Center
Tallahassee, FL
01.2024 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; and verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
Customer Service Representative/ Front End Associate
Lowes
Tallahassee, USA
03.2021 - 05.2022
- Provided excellent customer service to resolve customer complaints promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
Mentorship
The Love Project
Orlando, USA
08.2018 - 05.2019
- Company Overview: ANon-Profit Organization travels and mentors young girls
Education
Bachelor Degree - Psychology
Florida Agricultural & Mechanical University
Tallahassee09.2024
High School Diploma -
Maynard Evans High School
Orlando05.2019
Skills
- Adaptability Skills
- Excellent Interpersonal Skills
- Ability to work under pressure
- Technical Skills
- Punctual Skills
- Administrative Support
- Scheduling
- Document Management
- Service-oriented mindset
- Verbal and written communication
- Documentation And Reporting
- Supply Management
- Calendar Management
- Tech-Savvy
Awards
- President’s List
- Shrink Less Shine More Scholarship, recipient
- Girl Talk 101 Scholarship, recipient
- Revolution Leadership Scholar
References
- Juan Chisholm, ChishoJ@ocps.net, (407) 522-3400
- Shontay Blakeney, theloveprojectinc@gmail.com, (843) 510-4702
- Welsey Thrower, WesleyT39@apalacheecenter.org, (448)200-1209
Projects
Chanell Wright “Save a Child” Foundation, 01/01/19, annually, (407) 703-3366, info@chanellwrightfoundation.org 3rd Annual Zoe Day, 05/18
Accomplishments
President’s List
Shrink Less Shine More Scholarship, recipient
Girl Talk 101 Scholarship, recipient
Revolution Leadership Scholar
Phi Sigma Theta National Honor Society
Certification
- HIPPA
- HIV & AIDS
- Mental Health First Aid
- Military Culture
- OSHA
- Deaf & Hard of Hearing
Timeline
Support Staff (Receptionist)
The Apalachee Center
01.2024 - Current
Customer Service Representative/ Front End Associate
Lowes
03.2021 - 05.2022
Mentorship
The Love Project
08.2018 - 05.2019
- HIPPA
- HIV & AIDS
- Mental Health First Aid
- Military Culture
- OSHA
- Deaf & Hard of Hearing
Bachelor Degree - Psychology
Florida Agricultural & Mechanical University
High School Diploma -
Maynard Evans High School
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