Kamar Brandon
Arka Technologies
Danbury
1
Certification
7
years of professional experience
IT professional with experience supporting enterprise users in mission-critical DoD environments.
Demonstrated ability to coordinate technical support, administer enterprise systems, manage user identities, resolve
complex incidents, and partner across technical teams to maintain secure, reliable operations. Known for strong
customer service, ownership of issues from intake through resolution, and the ability to thrive in fast-paced
environments. Seeking to leverage hands-on operations experience into an IT Service Desk Manager role.
Work History
Security Associate I (Cleared)
2 Years 7 Months- Operate within a classified environment ensuring compliance with federal security protocols and coordinating with teams to protect sensitive systems and facilities.
IT Technician | Systems Administration (DoD)
2 Years- Administer and maintain a secure DoD environment supporting 4 mission-critical endpoints within a controlled classified workspace
- Perform system administration tasks including user account management, system configuration, software installation, troubleshooting, and endpoint maintenance
- Support compliance requirements by maintaining system security configurations, documentation, and operational procedures
- Provide Tier 1–2 technical support for 200+ users across Windows, macOS, and Linux systems.
- Troubleshoot hardware, software, VPN connectivity, authentication, and access issues.
- Manage Active Directory accounts including password resets, user provisioning, and permission management.
- Perform system imaging, endpoint deployment, and workstation configuration.
- Assist with patching, system updates, and endpoint security compliance in a secure DoD environment.
- Perform limited system administration for secured DoD systems (3 endpoints), including system maintenance, configuration updates, patching, and user access management.
SOC Operator
2 Years- Monitored enterprise security systems, investigated alerts, and escalated incidents while maintaining detailed documentation.
Education
High School Diploma
Skills
IT Support & Technical Troubleshooting
Windows
Linux & macOS System Administration
Active Directory User & Access Management
VPN & Connectivity Troubleshooting
Endpoint Security & Patch Management
System Imaging & Device Deployment
Documentation & Knowledge Base Creation
Certification
- CompTIA Security+
- CompTIA A+
Security Clearance
Active DoD Secret Clearance
Tools & Technologies
- Active Directory
- Azure AD
- Microsoft 365 Admin Center
- Jira
- VPN Support
- Endpoint Protection
- Patch Management
- Remote Support
- Linux Terminal
- TCP/IP
- DNS
- DHCP
Timeline
IT Technician | Systems Administration (DoD)
Arka Technologies
08.2024 - CurrentRead More
Security Associate I (Cleared)
Arka Technologies
01.2022 - 08.2024Read More
SOC Operator
Securitas
01.2020 - 01.2022Read More
Danbury High School
High School Diploma
Read More