Kamar Frankson
Brooklyn,NY
Summary
To obtain full time employment which will utilize and enhance my skills and provide opportunities to grow in my career
Hospitality | Aviation Operations | Administrative | Client Services
Overview
18
18
years of professional experience
Work History
Front Desk/Guest Services
The Marmara Park Ave Luxury Hotel
09.2018 - Current
- Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment
- Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns
- Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers
- Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals
- Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities
- Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts
- Maximized revenues partnering with regional manager to forecast rates based on market trends
- Solid experience in accounting functions such as account Payable/Receivable and auditing
Customer Services/Assistant Manager
JetBlue Airways
05.2012 - 09.2018
- Used airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
- Handled credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline closeout procedures
- Operated jetways in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors
- Ensures security procedures are monitored during check ins, boarding, deplaning via security jet bridge doors
- Responsible for escorting unaccompanied minors and disabled passengers throughout the airport
Customer Service Associate/Supervisor
Federal Express
06.2007 - 05.2012
- Assembled parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Provided customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- Set up and operates printing, binding, and other related equipment using customer supplied original media and documents
- Takes complex customer orders using order systems and provides accurate pricing information
- Prepared sales contracts and accepted payment through cash, check and credit card
- Assisted my managers and associates in achieving the stores financial goals
Education
High School Diploma -
Abraham Lincoln High School
Brooklyn, NY06.2007
Skills
- Effective Time Management Skills
- Event Planning and Management
- Communication Proficiency
- Operations Management
- Aviation Services
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Computers and Electronics
- Database Management
- Client Management
- CPR/AED Certified
- Project Planning
- Loss Prevention
- Staff Training
- Leadership
- Retail Sales
Timeline
Front Desk/Guest Services
The Marmara Park Ave Luxury Hotel
09.2018 - Current
Customer Services/Assistant Manager
JetBlue Airways
05.2012 - 09.2018
Customer Service Associate/Supervisor
Federal Express
06.2007 - 05.2012
High School Diploma -
Abraham Lincoln High School