Kamari Mayfield
Fort Worth,TX
Summary
Customer Service Representative seeking to utilize my skills in oral and written communication, active listening and analytical problem-solving skills to enhance customer experiences.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Caregiver
Home Instead
Denton, TX
03.2025 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Home Health Care Worker
Home-Aid Caregivers
Tyler, TX
02.2024 - 07.2024
- Helping clients with ambulations and mobility around the house or outside (Dr's appointments, fitness gyms, walks grocery shopping etc.)
- Assisting clients with personal care and hygiene,
- Helping clients with physical therapy exercises.
- Planning and preparing meals for my clients.
- Maintained the cleanliness of client's home.
Sales Associate
Pandora Jewlery
06.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Ross Dress for Less
05.2021 - 10.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Customer Service Representative
Atento
San Antonio, TX
04.2020 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Crew Member
Culvers
San Antonio, TX
04.2019 - 06.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Graphic Design -
UTA
Arlington, TXSkills
- Data Entry
- 10 Key
- Customer Service
- Attention to Detail
- Team Player
- Proficient With Microsoft
- Proficient With Excel
- Professional telephone demeanor
- Time Management Skills
- Product Knowledge
- Compassionate Caregiving
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Caregiver
Home Instead
03.2025 - Current
Home Health Care Worker
Home-Aid Caregivers
02.2024 - 07.2024
Sales Associate
Pandora Jewlery
06.2022 - 12.2022
Sales Associate
Ross Dress for Less
05.2021 - 10.2021
Customer Service Representative
Atento
04.2020 - 03.2021
Crew Member
Culvers
04.2019 - 06.2019
Graphic Design -
UTA