KAMARIA CAMPBELL
Westlake,Texas
Summary
Dynamic, highly skilled Agile Scrum Master with 10+ years leading cross-functional software delivery teams across financial services, life insurance, mortgage, and enterprise platforms. Proven ability to embed Agile principles, coach teams at scale, and drive predictable delivery across digital ecosystems, regulatory environments, and member-facing web and mobile experiences. Trusted servant leader known for fostering psychological safety, influencing without authority, and aligning business strategy to technical execution.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SCRUM MASTER (PROJECT MANAGER)
Fidelity
Westlake, TX
06.2025 - Current
- Serve as Scrum Master for 2 SPA/SSC cross-functional squads supporting multiple human resources business verticals, including data, compliance, and internal employee-facing digital experiences across web platforms
- Reinforce and embed Fidelity Agile Leadership behaviors, promoting continuous improvement, accountability, and servant leadership
- Facilitate all Scrum ceremonies (Sprint Planning, Daily Stand-Ups, Reviews, Retrospectives) ensuring consistent Agile execution and sustainable delivery
- Partner closely with Squad Leader, Product Owner, Engineering, UX, QA, and Compliance teams to align delivery with regulatory and business objectives
- Translate evolving business needs into well-defined user stories, acceptance criteria, and solution requirements for moderate to complex systems
- Lead release planning, install coordination, communications planning, and dependency management across distributed teams
- Develop and support test strategies, ensuring quality, compliance, and Definition of Done adherence
- Run incident and problem management calls, including root cause analysis, post-mortems, and follow-up actions to resolution
- Utilize Jira and Jira Align for backlog management, capacity planning, reporting, and transparency
- Coach teams and individuals across geographies, experience levels, and functions, influencing outcomes without formal authority
- Foster a culture of psychological safety, continuous feedback, and adaptive problem-solving
SCRUM MASTER | AGILE COACH
Alcova Mortgage
Remote
01.2021 - 01.2025
- Coached and guided 10 Scrum squads (80+ team members) on Agile mindset and scaled Agile delivery
- Mentored Scrum Masters, Product Owners, Solution Leaders, and Business Leaders
- Led customer-centric workshops utilizing design thinking, empathy mapping, and customer journey mapping
- Drove release planning, roadmap definition, scope and change management, and milestone tracking
- Prioritized requirements to deliver minimum viable products (MVPs) aligned to business value
- Improved delivery performance, reducing SLA misses by 5% and generating $1.3M positive variance
- Promoted SAFe quality practices, technical discipline, and continuous delivery improvement
SCRUM MASTER
Morgan Stanley
Coppell, TX
01.2019 - 01.2020
- Agile advisor supporting SAFe transformation for 20 teams
- Standardized tools and practices for roadmapping, budgeting, reporting, capacity, and portfolio planning
- Designed and facilitated Agile boot camps for globally distributed Scrum Masters
- Navigated complex organizational change and influenced leadership without hierarchy
- Coached development and non-development teams in Agile adoption and maturity
SCRUM MASTER | AGILE COACH
Genpact
Richardson, TX
01.2015 - 01.2018
- Supported and coached multiple Scrum teams on Agile principles and self-organization
- Led stakeholder engagement, change management, and enterprise Agile adoption
- Conducted organizational assessments and multi-day Agile and Scrum training sessions
- Improved customer engagement by 21% through delivery transparency and backlog refinement
PROJECT MANAGER
Wingspan Portfolio Advisors
Dallas, TX
01.2011 - 01.2015
- Established Lean Agile Center of Excellence and Agile Transformation Office
- Created KPIs and delivery metrics to support enterprise Agile transformation
- Partnered with Engineering, Marketing, Operations, and PMO leadership
- Built high-trust team environments, improving employee retention by 9%
Education
Master of Business Administration -
University of Dallas
Irving, TX12-2015
Bachelor of Business Administration -
Stephen F. Austin State University
Nacogdoches, TX12-2010
Skills
- Agile Scrum Leadership & Servant Leadership
- SAFe / Scaled Agile Transformations
- Human Resources Digital Ecosystems
- Compliance & Regulatory Delivery
- Web & Mobile Member-Facing Platforms
- Jira, Jira Align, Confluence, Azure DevOps
- Software Development Lifecycle (SDLC)
- Solution Requirements & User Story Development
- Release & Install Planning
- Test Strategy & Execution Oversight
- Incident & Problem Management (Post-Mortems, Root Cause)
- Stakeholder & Partner Engagement
- Psychological Safety & Feedback Culture
- Analytical & Data-Driven Decision Making
- Conflict Resolution & Continuous Improvement
Accomplishments
- Improved delivery predictability, achieving 99% on-time delivery across regulated financial platforms
- Reduced average feature delivery time by 15% through Agile coaching and process optimization
- Increased customer engagement with digital features by 21% through strong PO partnership and backlog refinement
- Reduced SLA misses by 5%, generating $1.3M positive variance
- Built high-trust, psychologically safe team environments, improving retention and velocity
Certification
- Project Manager Professional (PMP)
- SAFe 5 Product Owner/Product Manager (POPM)
- SAFe 5 Scrum Master (SSM)
- SAFe 5 Release Train Engineer (RTE)
- ICP-ACP
- Certified Scrum Master (CSM) – Preferred
Timeline
SCRUM MASTER (PROJECT MANAGER)
Fidelity
06.2025 - Current
SCRUM MASTER | AGILE COACH
Alcova Mortgage
01.2021 - 01.2025
SCRUM MASTER
Morgan Stanley
01.2019 - 01.2020
SCRUM MASTER | AGILE COACH
Genpact
01.2015 - 01.2018
PROJECT MANAGER
Wingspan Portfolio Advisors
01.2011 - 01.2015
Master of Business Administration -
University of Dallas
Bachelor of Business Administration -
Stephen F. Austin State University
TECHNICAL TOOLS
Jira | Jira Align | Confluence | Azure DevOps | Kanban | VersionOne | MS Word | Excel | PowerPoint | Outlook