Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kamaria Drayton

Brunswick,GA

Summary

Proven track record in enhancing guest experiences and streamlining operations, notably at Olive Garden Restaurant. Expert in banquet coordination and excelling in guest relations, consistently improving service quality and efficiency. Achieved significant improvements in customer satisfaction and operational productivity through effective complaint handling and time management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server Assistant

Westin Hotel
02.2024 - Current
  • Assisted with dining room set up prior to and after service period.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.

Host Manager

Olive Garden Restaurant
09.2022 - 01.2024
  • Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
  • Achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation to maintain guest satisfaction and high-quality customer service.
  • Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
  • Liaised with dining services leaders to develop and implement systems, policies and procedures.

Desk Clerk

FLETC
06.2020 - 02.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained transaction security by verifying payment cards against identification.
  • Supported staff with clerical assistance for diverse daily routines and special actions.
  • Monitored building for hazardous conditions or situations and notified correct personnel.

Education

No Degree - Medical Assistant

Concorde Career College
Jacksonville, FL
01.2025

Skills

  • Banquet Coordination
  • Food inspection
  • Table Bussing
  • Quality Control
  • Concierge services
  • Complaint Handling

Certification

  • Licensed Early Childhood

Timeline

Server Assistant

Westin Hotel
02.2024 - Current

Host Manager

Olive Garden Restaurant
09.2022 - 01.2024

Desk Clerk

FLETC
06.2020 - 02.2022

No Degree - Medical Assistant

Concorde Career College

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Kamaria Drayton