Kamdin McGuire
Orrville,OH
Summary
Detail-oriented Service Advisor with a strong focus on customer communication, organization, and problem-solving. Committed to enhancing customer experiences and ensuring efficient service operations. Dynamic sports official with expertise in officiating high school games and enhancing team dynamics. Recognized for strong conflict management and problem resolution skills, dedicated to ensuring safety and fairness on the field. Dedicated sports official and service advisor with proven skills in customer service, effective communication, and problem resolution. Eager to enhance team collaboration and conflict management in a dynamic environment.
Overview
2
2
years of professional experience
Work History
Sports Official
OHSAA
Orrville, Ohio
12.2023 - Current
- Officiated high school games ensuring rule compliance and fair play.
- Collaborated with coaches and players to address game-related concerns.
- Evaluated player performance to maintain game integrity and sportsmanship.
- Managed game schedules and communicated changes promptly to stakeholders.
- Trained new officials on rules, procedures, and game management techniques.
- Observed and enforced safety protocols during athletic events for participant protection.
- Conducted pre-game meetings to align expectations with teams and officials.
- Reviewed game footage to assess decisions and improve officiating skills.
- Managed behavior of players, coaches and crowd to facilitate gameplay.
- Adhered to and enforced game rules and regulations.
- Fostered sportsmanship among players and coaches to minimize in-game conflict.
- Executed high-pressure decisions, awarded points and imposed penalties under time constraints.
Service Advisor
BMW of North America
North Canton, Ohio
07.2025 - 12.2025
- Assisted customers with inquiries and service recommendations.
- Scheduled service appointments using dealership management software.
- Communicated service status updates to customers efficiently.
- Maintained organized records of customer interactions and services provided.
- Coordinated with technicians to ensure timely service completion.
- Explained vehicle issues and repair options clearly to customers.
- Provided support during service promotions and events at the dealership.
- Collaborated with team members to enhance customer experience consistently.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
Education
Associate of Science - Criminal Justice
Indiana Wesleyan University
Marion, IN12-2026
Skills
- Customer service
- Effective communication
- Time management
- Problem resolution
- Conflict management
- Data entry
- Appointment scheduling
- Client relations
- Service coordination
- Multitasking and organization
- Service scheduling
- Maintenance reporting
- Product training
- Team collaboration
- Handling customer complaints
- Repair quality inspections
References
References available upon request.
Timeline
Service Advisor
BMW of North America
07.2025 - 12.2025
Sports Official
OHSAA
12.2023 - Current
Associate of Science - Criminal Justice
Indiana Wesleyan University