Kamea Ridgley-Davis
Woodbridge,VA
Summary
An enthusiastic and dedicated operations and administrative professional with over six years of experience delivering exceptional support and coordination. Possesses robust verbal and written communication skills, adept time management abilities, and a talent for multitasking while maintaining strict adherence to policies. Demonstrates proficiency in fostering positive cross-functional relationships to drive successful business outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Subsidiary Rights Assistant
Penguin Random House
Remote
07.2023 - Current
- Assist in preparations for the Bologna, Frankfurt, and Scholastic Book Fairs, including gathering material for and designing the Rights Guides, and creating reports
- Negotiate all file fees and facilitate their delivery, invoicing, and billing
- Manage the procurement of supplies for the entire team.
- Collaborate with team members and external teams towards achieving project goals, ensuring consistent communication between team by establishing communication channels and delegating tasks accordingly.
- Input foreign contract details into SAP.
Content Outline Writer
Study.com
Remote
08.2021 - 10.2023
- Contributed to the development of over 350 lessons by creating a structured outline
- Incorporated SEO best practices with helpful notes, keywords, and section headings to increase consumer engagement
- Performed research on different topics to ensure optimal written content that results in high performing articles
Fulbright Teacher Exchanges Program Associate
International Research and Exchanges Board
Remote
12.2021 - 10.2022
- Managed routine correspondence for prospective and approximately 250 participants, handling three times the usual program scale due to travel backlogs, while also overseeing notification, tracking of country placements, and providing recommendations for special cases during the international field experience across three program years.
- Worked in tandem with a colleague to develop over 8 process documents on common work procedures
- Supplied logistical planning for the International Field Experience cohorts traveling to Morocco, Colombia, Finland, and Canada with 85 attendees
- Reviewed over 400 applications to ensure basic requirements were met and successfully onboarded over 60 participants, managing the collection of necessary documentation and addressing any inquiries.
- Supported the planning and logistics of both online and in person events for over 300 participants
- Reconciled over 20 expenses monthly including coding expenses properly
- Worked on procurements for travel needs and events upwards of $75,000
Member Service Representative
Navy Federal Credit Union
Springfield, VA
04.2018 - 07.2021
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
- Assisted members with correcting account, service, and system issues by educating members on required forms and technical processes
- Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Sustained a high level of attention to detail to catch fraudulent checks and transactions
- Procured supplies for the branch based on branch and coworker needs.
Education
Bachelor of Arts - Global Affairs | Media, Communication, and Culture
George Mason University
12.2020
Skills
- Event Planning
- Customer Satisfaction
- Project Management
- Microsoft Office Suite
- Policies & Procedures
- Documentation & Reporting
- Administrative Support
Certification
HRCI aPHR (Associate Professional Human Resources)
Timeline
Subsidiary Rights Assistant
Penguin Random House
07.2023 - Current
Fulbright Teacher Exchanges Program Associate
International Research and Exchanges Board
12.2021 - 10.2022
Content Outline Writer
Study.com
08.2021 - 10.2023
Member Service Representative
Navy Federal Credit Union
04.2018 - 07.2021
Bachelor of Arts - Global Affairs | Media, Communication, and Culture
George Mason University