Kameeko Frederick
Aspiring Paralegal
Graham,NC
Summary
Driven, detail-oriented aspiring paralegal with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Lead Beauty Advisor
Kohl's Department Stores, Inc
05.2023 - Current
- Conducted regular training sessions for team members on new products and application techniques to enhance their expertise.
- Managed daily operations of the cosmetic department, ensuring smooth workflow and exceptional customer service experiences.
- Enhanced customer satisfaction by providing personalized consultations and recommending appropriate products.
- Developed strong relationships with clients, resulting in repeat business and a loyal customer base.
- Monitored competitor activity closely, staying informed of emerging trends in order to make well-informed recommendations for product line expansion.
- Resolved customer complaints quickly and effectively, turning potential negative experiences into opportunities for relationship building.
- Maintained accurate inventory records, ensuring timely reordering of high-demand products to avoid stockouts.
- Streamlined appointment scheduling process for better time management and increased client bookings.
Home Department Lead
Kohl's Department Stores, Inc
04.2022 - 05.2023
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Established clear expectations for team members, leading to improved accountability and performance levels.
Customer Service Supervisor
Kohls Department Store Inc.
09.2021 - 03.2022
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Resolved customer complaints while prioritizing customer satisfaction and loyalty. - Established and updated work schedules to account for changing staff levels and expected workloads.
Coached employees through day-to-day work and complex problems. - Kept abreast of new company products and services to effectively answer questions and resolve complaints.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Assessed and authenticated customer exchanges, voids, and returns.
- Answered the central telephone system and directed calls accordingly.
Sales Associate
Kohls Department Store
07.2019 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for the sales floor by pricing or tagging.
- Solicited credit card and rewards program sign up.
Overnight Sitter
Golden Gate Physical Therapy
01.2019 - 03.2019
- Provided support and companionship to patients in need of assistance.
- Reported patient requests, concerns, and other observations to staff.
- Took newspapers, flowers, and other personal items to patients on all floors.
- Assessed patient room and care environment to optimize patient comfort by keeping areas free of clutter.
Education
GED -
Durham Technical Community College
Durham, NC 05.2001 -
Associate Degree - Paralegal Studies
Durham Technical Community College
Durham, NC 05.2001 -
Skills
- Team Building
- Proficient in Microsoft Word
- Proficient in Excel
- Report analysis
- Staff training
- Data Entry
- Document Review
- Problem solving
- Decision making
Timeline
Lead Beauty Advisor
Kohl's Department Stores, Inc
05.2023 - Current
Home Department Lead
Kohl's Department Stores, Inc
04.2022 - 05.2023
Customer Service Supervisor
Kohls Department Store Inc.
09.2021 - 03.2022
Sales Associate
Kohls Department Store
07.2019 - 08.2021
Overnight Sitter
Golden Gate Physical Therapy
01.2019 - 03.2019
GED -
Durham Technical Community College
05.2001 -
Associate Degree - Paralegal Studies
Durham Technical Community College
05.2001 -