Kameela Coleman
Dorchester,MA
Summary
Operations professional with strong focus on optimizing processes and driving efficiency. Skilled in project management, problem-solving, and team collaboration. Dependable in adapting to changing needs and ensuring seamless operations. Known for strategic thinking, effective communication, and delivering consistent results.
Overview
24
24
years of professional experience
Work History
Operations Administrator
Beth Israel Deaconess Medical Center
04.2022 - Current
- Facilitated the opening of a 158-bed single-room inpatient cardiovascular building.
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Evaluated current operational practices and suggested improvement strategies.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Oversaw facility maintenance projects, coordinating with contractors to ensure timely completion within budgetary guidelines.
- Streamlined operations by implementing efficient processes and procedures for administrative tasks.
- Facilitated collaboration across departments fostering teamwork resulting in successful completion of complex projects.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handles matters that are complex, sensitive and confidential.
- Collaborates with Nurse Director to insure regulatory readiness, demonstrating knowledge of regulatory guidelines.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed inventory levels effectively, reducing waste and optimizing resource utilization throughout the organization.
Administrative Assistant III
Beth Israel Deaconess Medical Center
06.2017 - 04.2022
- Train new administrative staff upon hiring to clinical practices as well as insuring patient privacy practices.
- Managing the clinical schedule for five clinicians as well as identify areas of improvement to the scheduling computer program.
- Maintain surgical scheduling system as scheduling patients for surgical procedures.
- Schedule diagnostic work-up pre-operatively and post-surgery appointments.
- Answering patient questions about hearing aids and insurance coverage if applicable.
- Calling insurance companies to verify hearing aid benefits on behalf of patients.
- Handling payments over the phone for any hearing aid products patients may wish to purchase.
- Assist in project initiatives to improve clinical practice with leadership and implementation.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Administrative Assistant II
Beth Israel Deaconess Medical Center
02.2015 - 05.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed filing system, entered data and completed other clerical tasks.
Unit Coordinator
Beth Israel Deaconess Medical Center
07.2001 - 02.2015
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
Education
Master of Business Administration - Healthcare Administration
Tiffin University
Tiffin, OH08.2018
Bachelor of Arts - English Literature
University of Saint Joseph
West Hartford, CT08.1999
Skills
- Effective Communication Skills
- Client Interaction
- Customer Service Expertise
- Employee Development
- Regulatory Compliance
- Strategic Operational Planning
- Strategic Task Assignment
- Workforce Management
- Quality Assessment
- Operational Oversight
- Operational Streamlining
- Project Coordination
Timeline
Operations Administrator
Beth Israel Deaconess Medical Center
04.2022 - Current
Administrative Assistant III
Beth Israel Deaconess Medical Center
06.2017 - 04.2022
Administrative Assistant II
Beth Israel Deaconess Medical Center
02.2015 - 05.2017
Unit Coordinator
Beth Israel Deaconess Medical Center
07.2001 - 02.2015
Master of Business Administration - Healthcare Administration
Tiffin University
Bachelor of Arts - English Literature
University of Saint Joseph
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