Work Preference
Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline
Open To Work

NELSON FLETE

FedEx
Homestead,USA

Work Preference

Desired Job Title

Certified Nursing AssistantCNA ApprenticePatient Care Technician

Work Type

Full Time

Location Preference

On-Site

Location:

Homestead, USAMiami, FL

Open to relocation:

No

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid time offTeam Building / Company RetreatsStock Options / Equity / Profit Sharing401k matchPaid sick leave
2
Languages
5
Years of experience

Compassionate Patient Care Technician committed to delivering respectful support to patients and healthcare teams. Skilled in thriving within fast-paced environments, adhering to detailed instructions, and communicating effectively with diverse populations. Bilingual in English and Spanish, with strong customer service capabilities and a focus on maintaining patient dignity, privacy, and safety.

Work History

Operations Administrator

3 Years 10 Months
FedEx | 10.2022 - Current
  • Utilized scanners and computer systems to identify, update, and process items with missing or incorrect tracking information, ensuring accurate inventory management.
  • Verified address details through professional communication with recipients and coordination with drivers and personnel, enhancing delivery accuracy.
  • Followed safety procedures while handling, repackaging, and organizing damaged or sensitive items, mitigating risks and ensuring compliance.
  • Work independently while communicating effectively with team members to support daily operations.
  • Follow safety procedures while handling, repackaging, and organizing damaged or sensitive items.
  • Operate equipment safely and use physical stamina to move and organize items of various sizes.
  • Processed HAZMAT packages safely following regulations.
  • Prioritized safety by focusing on detail in task execution.
  • Facilitated communication among drivers, handlers, and technicians to ensure smooth workflow.

Package Handler

1 Year 3 Months
FedEx | 07.2021 - 10.2022
  • Completed physically demanding tasks efficiently while maintaining attention to detail.
  • Executed physically demanding tasks with precision, ensuring accurate package handling.
  • Protected items from damage through careful handling and proper organization.
  • Collaborated with coworkers to fulfill duties and enhance team workflow.
  • Operated independently while consistently meeting time-sensitive deadlines.

Customer Service Experience

4 Months
Sears | 02.2019 - 06.2019
  • Communicated respectfully with customers in person and by telephone to answer questions and provide assistance.
  • Listened carefully to individual needs and directed customers to appropriate information or support.
  • Displayed professionalism and composure while addressing customer concerns.
  • Ensured accuracy in managing customer information, orders, returns, and requests.
  • Collaborated with coworkers to achieve team goals in a fast-paced setting.

Education

High School Diploma

Palm Glades Preparatory Academy | Miami, FL | 06-2019

No Degree

Pearson Accelerated Pathways Online | 927 E. Sonterra Blvd., Suite 119, San Antonio, Tx | 2025

12 credits

B.A. - Psychology

Arizona State University | 1151 S. Forest Ave., Tempe, AZ 85281 | 03-2026

10 credits

Associates - Nursing

Miami Dade College | 500 College Terrace, Homestead, FL 33030

TBD

Skills

Computer Skills
Attention to Detail
Safety Awareness
Following Procedures
Problem Solving
Time Management
Organization
Physical Stamina
Customer Service
Customer support
Customer engagement
Written communication
Customer interaction
Customer assistance
Communication and Teamwork
Team collaboration
Telephonic communication
Active listening
Interpersonal interaction
Conflict resolution
Objective setting
Dispute resolution
Analytical skills
Self motivation
Self-driven
Team motivation
Team development
Network development
Operational efficiency
English and Spanish
Interpersonal skills
Effective communication
Active listening
Team collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Operations Administrator

FedEx
10.2022 - CurrentRead More

Package Handler

FedEx
07.2021 - 10.2022Read More

Customer Service Experience

Sears
02.2019 - 06.2019Read More

Palm Glades Preparatory Academy

High School Diploma
Read More

Pearson Accelerated Pathways Online

No Degree
Read More

Arizona State University

B.A. from Psychology
Read More

Miami Dade College

Associates from Nursing
Read More
NELSON FLETE